Summary
Overview
Work History
Education
Skills
Timeline
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Robert Catalano

New Britain,CT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

The Yankee Flyer
06.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Bolstered customer retention by creating and offering discount options and inspiring interest in new product lines.

Preinting Press Assistant and Delivery

The Yankee Flyer
06.2015 - 05.2016
  • Reviewed completed orders for quality and accuracy.
  • Properly secured loads with security straps, covers and security seals.
  • Promptly removed completed loads from press.
  • Loaded and positioned unprinted materials.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.

Education

Business And Managerial Economics

Saint Anselm College
Manchester, NH

High School Diploma -

Northwest Catholic High School
West Hartford, CT
06.1978

Skills

  • Retail Sales Customer Service
  • Microsoft Excel
  • Active Listening
  • Sales Expertise
  • Customer Relations
  • Staff Training
  • Clerical Support
  • Problem-Solving Ability

Timeline

Customer Service Representative

The Yankee Flyer
06.2016 - Current

Preinting Press Assistant and Delivery

The Yankee Flyer
06.2015 - 05.2016

Business And Managerial Economics

Saint Anselm College

High School Diploma -

Northwest Catholic High School

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Robert Catalano