Robert Catena
Flos Clam Shack
Naples,FL
39
years of professional experience
Dedicated professional with proven strengths in customer service, dependability, and integrity. Committed to fostering a welcoming atmosphere and optimizing service flow.
Work History
Cashier/Host
1 Year 4 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cash register accuracy through regular balance checks and audits.
- Assisted in inventory management, ensuring stock levels met demand during peak hours.
Host
3 Years- Greeted and seated guests, ensuring a welcoming atmosphere at all times.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to streamline service flow during peak hours.
- Communicated special requests and dietary restrictions to the culinary team promptly.
Owner/Operator
3 Years 7 Months- Operated food truck, ensuring efficient service and adherence to health regulations.
- Managed inventory, coordinating supply orders to maintain stock levels and reduce waste.
- Supervised staff during peak hours, optimizing workflow and improving team performance.
- Trained new employees in food safety protocols and operational procedures for consistency in service delivery.
Store Manager
2 Years- Led team to achieve sales targets through effective inventory management and staff training.
- Enhanced customer experience by developing promotional strategies based on market trends.
- Streamlined store operations by implementing efficient scheduling and workflow processes.
- Mentored junior staff, fostering a collaborative work environment and improving employee retention.
Stayer At Home Father
3 Years 8 MonthsSanitation Engineer
3 Years- Developed and implemented sanitation protocols, reducing contamination risks in production areas.
- Oversaw sanitation procedures ensuring compliance with safety and quality standards.
- Trained staff on proper cleaning techniques and equipment operation to enhance efficiency.
- Conducted regular inspections to identify potential hazards and enforce corrective actions.
Journeyman Carpenter
2 Years- Constructed and installed frameworks for residential and commercial buildings using precision measurement tools.
- Utilized advanced carpentry techniques to enhance structural integrity and durability of projects.
- Collaborated with architects and project managers to interpret blueprints and ensure compliance with specifications.
- Trained junior carpenters in safety protocols and best practices for tool usage and material handling.
Journeyman Carpenter
2 Years- Coordinated workflow among team members to optimize efficiency and meet project deadlines consistently.
- Developed solutions for complex construction challenges, improving overall project execution timelines.
- Implemented quality control measures to identify defects and ensure high standards in completed work.
- Led safety audits and workshops, fostering a culture of safety awareness within the team environment.
Journeyman Carpenter
1 Year- Demonstrated versatility as a journeyman carpenter with experience in both rough framing and finish work across diverse construction environments.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Installed and repaired woodwork, millwork and cabinetry.
- Improved project efficiency by effectively managing carpentry tasks and maintaining a well-organized worksite.
Owner/Operator
15 Years- Managed daily operations, ensuring efficiency and high standards of service delivery.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Cultivated strong relationships with clients, resulting in repeat business and referrals.
- Developed and executed diverse catering menus for events, ensuring client satisfaction.
- Collaborated with event planners to customize culinary offerings based on client preferences and dietary restrictions.
Education
Associate of Arts - Food Science
Skills
Customer service
Client support
Work ethic
Work ethic and integrity
Point-of-sale operation
Conflict resolution
Positive attitude
Enthusiasm
Accomplishments
16 years as a committee member and regional chairman for ducks unlimited in Mequon, Wi. Successfully revived said chapter and built it up to be one of the top 5 fundraising chapters in the state. Strong ties in the local business community resulting frequent large capital and merchandise donations.
Timeline
Cashier/Host
Flos Clam Shack
04.2025 - 08.2026Read More
Host
EJ's Bayfront Cafe
02.2022 - 02.2025Read More
Owner/Operator
Self Employed Services
06.2018 - 01.2022Read More
Store Manager
Johnsonville Marketplace
02.2016 - 02.2018Read More
Stayer At Home Father
Self Employed
06.2012 - 02.2016Read More
Sanitation Engineer
Johnsonville Sausage
06.2009 - 06.2012Read More
Journeyman Carpenter
Olympic Wall Systems
01.2006 - 01.2008Read More
Journeyman Carpenter
Dave-Co Construction
01.2004 - 01.2006Read More
Journeyman Carpenter
Hetzel-Sanfilipo Inc
01.2003 - 01.2004Read More
Owner/Operator
Catering By Catena
01.1988 - 01.2003Read More
Milwaukee Area Technical College
Associate of Arts from Food Science
Read More