Robert Catino
Taunton,MA
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
24
24
years of professional experience
Work History
Sr. Processor III
Guild Mortgage/Residential Mortgage Services
08.2015 - 08.2023
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Reduced processing errors by conducting thorough reviews and providing constructive feedback to team members.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Collaborated with attorneys, realtors, insurance agents, builders, underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Implemented quality control measures for consistent accuracy in documentation review and approval processes.
- Developed comprehensive training materials to onboard new processors quickly and efficiently.
- Mentored junior processors, fostering a supportive team environment that encouraged professional growth.
- Kept up-to-date on industry trends by participating in educational seminars and workshops, applying new knowledge to improve processes further.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Consistently ranked at the top of my peers for outstanding customer service, production and quality control
Direct Lending Processor
Homeward Funding (OCWEN)
10.2013 - 08.2015
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Contributed to the achievement of department goals through consistent high-quality work.
- Supported team members in their tasks, contributing to overall team success.
Sr. Processor III
Bank Of America
10.2010 - 10.2013
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Improved interdepartmental coordination between sales teams and underwriting departments through regular meetings.
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
Wholesale Processor
ClearPoint Funding/Virgin Money
03.2009 - 10.2010
- Increased productivity by effectively managing workload and prioritizing tasks.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Supported team members in their tasks, contributing to overall team success.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
Operations Manager
Countrywide Home Loans
North Dartmouth, MA
08.1999 - 07.2003
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Education
No Degree - Business Administration And Management
Bridgewater State College
Bridgewater, MANo Degree - Business Administration And Management
Massasoit Community College
Brockton, MANo Degree - Mechanical Engineering
University of Massachusetts Amherst
Amherst, MASkills
- Workflow Management
- Data entry accuracy
- Decision making
- Advanced data analysis
- Conflict resolution
- Organizational skills
- Training and development
- Attention to detail
- Time management
- Quality assurance
- Customer service
- Encompass; EDGE; My Key/Loan Hub; DU/LP
Timeline
Sr. Processor III
Guild Mortgage/Residential Mortgage Services
08.2015 - 08.2023
Direct Lending Processor
Homeward Funding (OCWEN)
10.2013 - 08.2015
Sr. Processor III
Bank Of America
10.2010 - 10.2013
Wholesale Processor
ClearPoint Funding/Virgin Money
03.2009 - 10.2010
Operations Manager
Countrywide Home Loans
08.1999 - 07.2003
No Degree - Business Administration And Management
Bridgewater State College
No Degree - Business Administration And Management
Massasoit Community College
No Degree - Mechanical Engineering
University of Massachusetts Amherst
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