Robert Causebrook
Woodbridge,VA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Store Director
Harris Teeter
Washington, DC
08.1995 - Current
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Negotiated vendor contracts for purchasing goods at favorable prices while maintaining quality standards.
- Oversaw the development of promotional materials used in-store and online advertising campaigns.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Developed and implemented successful marketing campaigns to increase store sales.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Maintained a high level of customer service standards across all departments in the store.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Resolved customer complaints promptly in accordance with company policy.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained inventory, checking stock, and keeping up with fluctuating supply and demand.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Special Assignment Waste Control
Harris Teeter Distribution Center
Greensboro, NC
09.2020 - 02.2021
- Identified opportunities for process improvements across the organization.
- Maintained accurate records of all data collected during analysis processes.
- Implemented strategies for automating organizational processes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Store Manager
Quality Markets, Inc.
Jamestown, NY
05.1988 - 06.1995
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Maintained a high level of customer service standards across all departments in the store.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
Education
Bachelor of Science - Business Management
SUNY At Fredonia
Fredonia, NY05-1988
Skills
- Staff Leadership
- Retail Management
- Customer Service Management
- Loss Prevention
- Inventory Control
- Performance Reviews
- Problem-Solving
- Team motivation
- Vendor Management
- Policies and Procedures
- Recruitment and hiring
Accomplishments
- Three time Distinguished Store Director (Highest Award Given By Harris Teeter)
Certification
- Food Serve Safe Certified
Timeline
Special Assignment Waste Control
Harris Teeter Distribution Center
09.2020 - 02.2021
Store Director
Harris Teeter
08.1995 - Current
Store Manager
Quality Markets, Inc.
05.1988 - 06.1995
Bachelor of Science - Business Management
SUNY At Fredonia
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