Robert Cervantes

Owned and operated multiple delivery routes, managing day-to-day operations for a fleet of drivers.

• Scheduled and coordinated 1routes to ensure timely and efficient deliveries within designated time windows.
• Supervised a team of drivers, providing direction and resolving issues to maintain high service standards.
• Managed routine vehicle maintenance to ensure fleet reliability and reduce downtime.
• Handled payroll processing, ensuring accuracy and timely compensation for drivers.
• Monitored delivery progress and made adjustments as necessary to meet customer expectations and deadlines.
• Ensured compliance with FedEx Ground policies, safety regulations, and industry best practices.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Maintained strong relationships with clients through proactive communication and personalized service.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.