Robert C. Gruzanski

Chicago,IL

Summary

Operational Leader with 15+ years of experience transforming office efficiency and logistics workflows. Expert in identifying cost-saving opportunities—demonstrated by a $29k reduction in claims—and scaling e-commerce operations. Proven ability to modernize legacy systems (IBM AS/400) and lead cross-functional teams in high-volume environments.

Overview

years of professional experience

Work History

Customer Service Representative – Transportation Department

Bedford Motor Service

Bedford Park, IL

01.2013 - Current

Orchestrated end-to-end logistics for 15+ high-value accounts, ensuring accuracy in order fulfillment and client communication.
Negotiate and provide accurate quotes for LTL and full-load orders, ensuring competitive pricing and profitability.
Key Achievement: Eliminated annual OS&D claims from $29,000 to $0 through rigorous oversight and improved resolution protocols.
Key Achievement: Saved 10+ hours per week in administrative labor by re-engineering the driver data filing system.
Developed a centralized customer database to optimize pickup/delivery scheduling and communication speed.

Owner & Operations Lead

Tru-Flyte Martial Arts

Chicago, IL

01.2007 - Current

Spearheaded the launch and scaling of a very profitable eBay e-commerce business, achieving 'Power Seller' status through meticulous inventory management and 100 % customer satisfaction rating. https://ebay.us/m/5K6sdX
Designed and maintained a high-traffic resource website dedicated to Martial Arts www.robertg.com
Founder & Administrator

Operations / Office Manager

Frozen Assets Cold Storage

Chicago, IL

01.2005 - 01.2007

Directed end-to-end warehousing and delivery operations, supervising a diverse team of warehouse and delivery staff.
Key Achievement: Generated a 10% year-over-year revenue increase by restructuring base customer rate modules.
Boosted overall earnings by implementing new minimum billing policies for inbound deliveries and storage renewals.

Office Manager

LaGrou Distribution / Chicago Cold Storage

Chicago, IL

01.1992 - 01.2005

Modernized legacy office systems by introducing the IBM AS/400 platform and training 30+ staff members.
Standardized training by creating comprehensive SOP documentation for all new Customer Service Representatives.
Analyzed production schedules to maximize performance efficiencies across the administrative department.

Skills

Operations: Process Improvement, Organizational Efficiency, Workflow Optimization
Customer Relations: Client Satisfaction, Problem Resolution, Account Management

Leadership: Staff Training & Development, Team Building, Performance Management
Technical: Technical Support, Database Management, IBM AS/400

Timeline

Customer Service Representative – Transportation Department

Bedford Motor Service

01.2013 - Current

Owner & Operations Lead

Tru-Flyte Martial Arts

01.2007 - Current

Operations / Office Manager

Frozen Assets Cold Storage

01.2005 - 01.2007

Office Manager

LaGrou Distribution / Chicago Cold Storage

01.1992 - 01.2005