Robert Chamberlin

Hurley Corporate Employee Store

• Trained and coached new team members on POS system operation, customer service strategies and sales goals.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Processed POS transactions, including cash and credit purchases or refunds.
• Prepared and submitted end-of-shift reports using Epicor and Retail Pro.
• Maintained presentable customer areas with diligent cleaning and proactive recovery management to drive product sales.
• Helped customers complete purchases, locate items.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers by answering questions and fulfilling requests.
• Answered questions about store policies and addressed customer concerns.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Kept shelves stocked with popular items by tracking trends and requesting new orders.
• Lifted up to 60 pounds at once and used pallet jack or forklift to move heavier items.

• Answered live online chats to give quick answers and solve problems faster.
• Assisted clients with product questions to facilitate online ordering process.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained up-to-date knowledge of product and service changes.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Effective liaison between customers and internal departments.
• Exhibited high energy and professionalism when dealing with clients and staff.

The company held bi-annual warehouse sales that would last up to 6 weeks for each event. Typically a summer sale and a winter sale. The sales were held at various locations around Orange County and Riverside County. I held this responsibility while still working at the Hurley Corporate Employee Store.

• Trained all staff by teaching best practices and procedures.
• Coordinated all vendor deliveries.
• Managed and supervised up to 20 temp workers that assisted with setup/takedown of sales and customer service on sale days.
• Efficiently received and organized up to 300 pallets of mixed category apparel and accessories for the warehouse sale.
• Accurately inventoried and shipped leftover product to various locations.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Accomplished multiple tasks within established timeframes.
• Adjusted job assignments and schedules to keep pace with business needs, factoring in processes and employee knowledge.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Used equipment like forklifts and pallet jacks to move inventory.

Hurley Corporate Employee Store

• Received and organized/sorted new incoming product. Shipped aged product to outlet stores.
• Performed boxing, packing, labeling and preparation of any related documents.
• Prepared and shrink wrapped pallets of boxes for easy transportation to stores.
• Kept storage areas organized, clean and secure to fully protect company assets.
• Informed retail admin purchasing team of missing or damaged items immediately when unloading and receiving product.
• Used equipment like forklifts and pallet jacks to move inventory.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Streamlined shipping process which increased efficiency.
• Monitored and ordered warehouse supplies, including boxes, packing tape and UPS/FEDEX supplies.
• Forklift certified.
• Assisted with shipping global sales representatives new product for upcoming seasons.
• Distributed all incoming UPS/Fedex deliveries to corporate employees.
• Member of 'Go Team' which opened multiple new stores in the western US.
• Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Pulled, verified and packaged items for shipment.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Stacked and stored pallets at end of shift to keep warehouse clean and organized.

• Researched all inventory discrepancies for entire fleet and corrected all issues.
• Help desk for all store managers and S&R leads with questions regarding shipping and receiving procedures and inventory issues.
• Implemented S&R procedures for all inline and outlet stores to make the shipping and receiving of product more efficient by employing faster and simpler working methods.
• Invoicing for all licensee product which included women's swimwear (Raj), backpacks/bags (Wheat) and children's apparel (Hadad).
• Recorded information, shortages and discrepancies to keep records current and accurate.

• Facility responsibilities.
• Daily received and shipped Fedex and UPS packages for corporate HQ and delivered packages to employees. Maintained campus grounds. Meeting setups. Assembled deliveries. i.e., desks and chairs for corporate.
• Was on safety committee which met monthly to assess campus concerns and needs.