Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ROBERT CHANDY THOMAS

Horsham

Summary

  • Results-driven Franchise Manager with 5+ years of experience in pet care and retail operations. Focused on improving customer satisfaction, managing teams, and driving business growth.
  • Led store operations, staff supervision, and customer relations
  • Proven track record of achieving operational and service targets
  • Strong passion for animal welfare and customer satisfaction

Overview

7
years of professional experience
6037
years of post-secondary education

Work History

Pet Industry

Franchise Manager
01.2017 - 01.2022

Job overview

  • Managed daily store operations including staffing, scheduling, and customer service
  • Maintained high customer satisfaction and service quality
  • Handled vendor coordination, inventory control, and supply management

Karvy Insurance

CRM Executive
01.2015 - 01.2016

Job overview

  • Provided voice-based customer support and resolved policy and service issues
  • Maintained customer records and ensured quick issue resolution

Education

MBA

University Overview

Bachelor of Business Administration

University Overview

Kerala State Board

Plus Two

University Overview

CBSE

10th

University Overview

Skills

  • Team Leadership
  • Customer Relationship Management (CRM)
  • Inventory & Vendor Management
  • Strong Communication and Problem-Solving

Timeline

Franchise Manager
Pet Industry
01.2017 - 01.2022
CRM Executive
Karvy Insurance
01.2015 - 01.2016
MBA
03.2026
Bachelor of Business Administration
Kerala State Board
Plus Two
01.2006
CBSE
10th
01.2004
ROBERT CHANDY THOMAS