Robert Chaplin
Fort Myers,FL
Summary
Highly skilled professional with a proven track record in warehouse and airline operations, seeking a challenging role that leverages my expertise in logistics, inventory management, and customer service. Committed to ensuring efficient operations and delivering exceptional results while utilizing my strong attention to detail and problem-solving abilities. Possesses a genuine passion for people, building connections, and delivering exceptional customer experiences. Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Quality Administrator
PGT Innovations
11.2023 - Current
- Support the manufacturing lines at all times
- Assist other Quality Systems department personnel by covering other specific product lines when necessary
- Monitors quality criteria for specific product lines
- May recommend modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability
- Conducts outside supplier receiving and finished goods audits to verify that incoming raw materials and outgoing finished goods meet quality criteria
- Participates in Cross-Functional Work Team meetings as needed with other personnel to discuss quality issues on assigned production lines
- Provides occasional training to production workers to help identify defective raw materials and finished goods
- Conducts work-in-process quality audits and documents results
- Presents quality charts and data at startup meetings
- Develops and makes visual displays depicting good and bad parts, e.g
- Acceptable and unacceptable glass
- Observes conduct of tests at supplier, plant or field locations to evaluate reliability factors such as numbers and causes of unit failures
- Quarantines and oversees disposition of non-compliant material
- Conduct temper break test and lami pummel and bake tests on a regular basis
- Monitor accumulation of scrap material on an on-going basis.
Medicare Insurance Specialist
Go Health
02.2022 - 05.2023
- Set appointments to identify prospective client’s financial resources and needs
- Offer expert insurance policy recommendations to generate sales
- Provide continuous, excellent customer service to the client base
- Sales-minded and open to making contact via phone and networking
- Passion for people and developing sales relationships
- Goal-oriented with a focus on achieving sales success
- Excellent time management and organizational skills
- Proven track record of setting appointments and implementing effective policies based on client needs
- Sales-oriented mindset with a passion for building relationships and understanding their needs.
Medicare Insurance Sales
Tranzact
09.2018 - 02.2022
- Set appointments to identify prospective client’s financial resources and needs
- Offer expert insurance policy recommendations to generate sales
- Provide continuous, excellent customer service to the client base
- Sales-minded and open to making contact via phone and networking
- Passion for people and developing sales relationships
- Goal-oriented with a focus on achieving sales success
- Excellent time management and organizational skills
- Proven track record of setting appointments and implementing effective policies based on client needs
- Sales-oriented mindset with a passion for building relationships and understanding their needs.
Life Insurance Agent
Colonial
08.2017 - 09.2018
- Set appointments to identify prospective client’s financial resources and needs
- Offer expert insurance policy recommendations to generate sales
- Provide continuous, excellent customer service to the client base
- Sales-minded and open to making contact via phone and networking
- Passion for people and developing sales relationships
- Goal-oriented with a focus on achieving sales success
- Excellent time management and organizational skills
- Proven track record of setting appointments and implementing effective policies based on client needs
- Sales-oriented mindset with a passion for building relationships and understanding their needs.
Logistics Manager
FedEx
09.2011 - 04.2017
- Planned and managed the movement of packages, and freight
- Implemented and streamlined processes
- Managed a team of staff providing guidance and monitoring performance to ensure that company objectives were met
- Ensuring proper documentation and document regulations were followed addressing any discrepancies and/or delays
- Ensuring that the team recognizes and implements outstanding customer service
- Implementing vigorous protocols and adhering to industries’ best practices, ensuring and recognizing that safety minimizes disruptions in service while maintaining integratory with all shipments
- Helped Company growth from 2011-2017 from 39 Billion to 60 Billion by 2017 that’s at 8.9% growth year after year.
Courier
FedEx
04.1991 - 09.2011
- Provides efficient and safe delivery and pick-up of packages
- Answers customer’s questions while keeping them informed about the company and its services
- Knowledge of general warehouse and shipping and receiving procedures including knowledge of documentation such as Provides Bills of Lading, Bonded goods Manifests
- Knowledgeable in the daily use of RF technology, hand-held scanners, bar-coding & warehouse systems
- Consistently maintains sales revenue standards and company goals
- Meets daily company service on-time deliveries.
Production Manager
Economic Roofing
05.1987 - 06.1993
- Plan, organize, and oversee the daily activities of multiple production crews
- Training, scheduling, and coaching field employees
- Manage warehouse personnel and train in supply and warehouse operations
- Manage fleet and maintain vehicle maintenance schedules.
Fleet Service Agent
US Airways
10.1989 - 02.1993
- Load and unload baggage and cargo, marshal’s aircraft to and from gates
- Service aircraft at gates with ground power and air conditioning
- Position beverage and luggage carts adjacent to the ramp area
- Drive and operate belt loaders.
Education
Architecture -
Anne Arundel Community College
36 Credits towards Bachelor’s Degree Business -
The University of Maryland/University of Texas
Clark Air Base – Philippines
Skills
- Windows 10, 11
- Microsoft Suite (Excel, Word)
- Quality Management System
- Quality Planning
- Quality Training
- Quality Metrics
- Internal Auditing
- Document Control
- Quality Management Systems
- Issue Resolution
- Statistical analysis skills
- Team Training
- Problem-solving abilities
Certification
- Certified Home Inspector License - 2024
Timeline
Quality Administrator
PGT Innovations
11.2023 - Current
Medicare Insurance Specialist
Go Health
02.2022 - 05.2023
Medicare Insurance Sales
Tranzact
09.2018 - 02.2022
Life Insurance Agent
Colonial
08.2017 - 09.2018
Logistics Manager
FedEx
09.2011 - 04.2017
Courier
FedEx
04.1991 - 09.2011
Fleet Service Agent
US Airways
10.1989 - 02.1993
Production Manager
Economic Roofing
05.1987 - 06.1993
Architecture -
Anne Arundel Community College
36 Credits towards Bachelor’s Degree Business -
The University of Maryland/University of Texas
Clark Air Base – Philippines
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