Robert Chapman

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted progress notes of clients observations, assist in giving out medications, and necessary interventions.
• Help clients develop independent living skills in group facilitated settings.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

• Demonstrate efficient use of the HANDs System to schedule and reschedule appointments, enroll clients, and obtain income documentation

• Able to manage a wide range of administrative tasks and projects

• Conduct health appraisals and nutritional assessment accurately; including height, weight, hemoglobin, dietary assessment and medical history, and record appropriately in the web-based WIC Hands software program

• Utilize critical thinking skills to determine specific nutrition counseling, lactation management and/or complications, and monitor progress. Refer high risk clients to registered dietitian

• Complete required documentation to support eligibility or ineligibility for Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

• Issue appropriate drafts and complete issuance, with all required documentation and signatures

• Provide appropriate education, counseling, and referrals to clients and documentation

• Assume responsibility for routine office matters: see clients, phone, filing, and manages basic customer service complaints before it escalates to the Regional Coordinator

• Travel to other sites as requested/needed

• Collaborated with cross-functional teams to ensure seamless product development and launch.
• Improved customer satisfaction ratings by providing timely and effective technical support for product-related inquiries.
• Managed multiple projects simultaneously while meeting deadlines under high-pressure situations without compromising quality results.
• Supported continuous improvement efforts by actively participating in process review meetings and offering constructive feedback on potential areas of improvement.
• Deliver items to customers homes, maintain and build product, and record daily activities from deliveries
• Managed paperwork, obtained package signatures, and delivered products in a timely and courteous manner