- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
- Embracing outdoor adventures such as hiking, snowboarding, surfing and mountain biking
- Documenting and sharing travel experiences
- Adventure Travel
- Cooking
ROBERT CHIANESE
Tampa,FL
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
24
24
years of professional experience
Work History
Strategic Account Manager
NAC Group, Inc.
03.2021 - Current
- Generated pipeline to close revenue and attain quota.
- Built credibility and trust to influence client's buying decisions.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Created demand by matching business problems to product and service solutions.
- Partnered with internal resources to present additional value and expertise to clients.
- Stayed current on company offerings and industry trends.
- Developed relationship with existing large government contractor account to record highest annual revenue levels booking over half a million in revenue in December 2024.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Suggested solutions and innovative ideas to meet client needs.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Consistently meeting or exceeding revenue targets through strategic relationship management and in-depth product knowledge.
Business Development Manager
EmployBridge
04.2019 - 03.2021
- Generated new business via cold calls, in person visits, referrals and networking on social media
- Negotiated contracts and closed sales with new and existing clients.
- Visited 15-20 prospective and existing accounts per day.
- Attended discovery meetings with prospects to determine client needs and obtain information to quote properly
- Perform and submit client site evaluations to company risk department
- Conduct interviews with potential associates and complete the hiring process
- Work with the office team to ensure all associates are meeting attendance and performance standards
- Grow new and existing accounts through continued contact and relationship building with key contacts
- Transitioned from Napa, CA region to Largo, FL
Director of Business Development
SERVPRO
12.2016 - 04.2019
- Customer satisfaction through monitoring, communicating and responding to customer needs
- Put together sales routes and visited with over 20 accounts per day.
- Complete annual marketing needs assessment
- Create annual marketing plan and develop initiatives and budget
- Assign activities to staff
- Manage master contact list
- Train and develop sales and marketing staff and coach marketing activities
- Supervise marketing admin tasks/provide marketing materials
- Evaluate sales and marketing staff performance
- Recruit/hire sales and marketing staff
- Attend safety trainings, as appropriate
- Take ownership of roles and responsibilities
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Co-Owner/Operator
R&J Financial Services
06.2016 - 12.2016
- Company Overview: Life Insurance Brokerage Specializing in Mortgage Protection Insurance
- Called on at least 50 leads per day in office
- Scheduled and visited with at least 10 new clients per week
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Researched coverage and premium options and supplied clients with the best coverage available
- Prepared necessary paperwork to process insurance sales and renewals
- Recruited, hired and trained new agents
- Pursued continuing education and training programs to continue professional development
- Life Insurance Brokerage Specializing in Mortgage Protection Insurance
Direct Sales Manager
Mercedes Benz of Fairfield
11.2015 - 06.2016
- Educating clients on the Fast, Fair and Simple way the dealership does business
- Explain company's value pricing and earn business through being transparent, honest and trustworthy
- Continuously follow up on pipeline of existing leads
- Take custom orders on cars, desk deals, and close
- Consistently sell 15-20 cars per month
Retail Sales Associate
Mercedes Benz of Foothill Ranch
04.2014 - 11.2015
- Develop relationships with new and existing clients
- Provide highest caliber of customer service and the experience that the brand demands
- Demonstrate new technology and explain safety features
- Earn business by making the entire process efficient and straightforward
- Consistently sell / lease 15-20 cars per month
Internet Sales Manager
Weseloh Nissan/Ocean Nissan
05.2011 - 04.2014
- Build rapport by identifying interests and requirements of buyers
- Negotiate price, obtain credit information, and explain finance and lease options
- Explain advantages of dealership over competitors
- Follow up on sold and unsold clients to ensure retention and satisfaction
Debt Settlement Sales Agent / Law Clerk
Freedom Fidelity Management / My Debt Liberation Law Group
04.2009 - 06.2010
- Ability to handle a high volume of leads and incoming calls, present program to prospective clients, and discuss their financial options
- Maintain high conversion of incoming calls by means of continued contact and communication with clients addressing their questions and concerns regarding debt settlement or filing Chapter 7 Bankruptcy
- Assess eligibility and collect/prepare necessary documentation
- Consistently ranked top 5 out of 75 reps
National Sales Manager
EnviroSupply & Service
01.2007 - 04.2009
- Aggressively sought out new accounts, targeted leads, and interviewed potential clients to determine needs
- Conducted sales presentations, negotiated deals and provided product demonstrations and technical support to customers
- Consistently exceeded sales goal since starting at the company and surpassed the goal by 86% in 2008
- Was asked to increase sales & rentals by 10% over the previous year, total increase achieved was 20%
- Interviewed, trained and supervised regional sales representatives
Technical Sales Representative
EnviroSupply & Service
04.2001 - 12.2006
- Developed and maintained long term customer relationships within assigned territory
- Developed and maintained contracts with key decision makers within customer base
- Generated and submitted bids to customers as requested
- Maintained, calibrated, and repaired various types of environmental sampling instrumentation for in-store rental fleet, and for clients
- More than doubled annual sales goal set by ownership
Education
Bachelor of Science - Geography, Environmental Geography
Bridgewater State College
Bridgewater, MA01.2001
Skills
- Excellent communication & supervisory skills
- Account growth
- Financial acumen
- Business development
- Relationship management
- Sales negotiations
- Client education
- Upselling and cross selling
- Industry expertise
- Pipeline management
- Revenue generation
- Effective team player
Accomplishments
- Promoted to National Sales Manager after only 5 years at first company
- Pursued natural progression into marketing/marketing management, mentoring new sales associates and overseeing professional and personal development of management, teambuilding, and leadership skills.
- Coordinated the marketing team's response to disasters by dispatching the closest rep to any residential or commercial fires based on leads and coordinated the team's response to wildfire affected areas like the Mendocino Complex Fire, Redding Fire and Camp Fire in Paradise to assist with clean-up and recovery.
- Closed 26 new accounts and reported 52% above GM$ target in first 8 months between 04/19 and 12/19.
- Consistent top performer
Careerfocus
Experienced marketing and sales professional, highly effective at meeting or exceeding assigned revenue goals and ensuring a well-trained, sales and marketing team, dedicated to customer service. Remain up-to-date on latest market trends and product changes. Capable of managing a large geographic sales territory. Seeking to build upon 19 years' experience in a challenging new position.
Interests
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingWork from home optionTimeline
Strategic Account Manager
NAC Group, Inc.
03.2021 - Current
Business Development Manager
EmployBridge
04.2019 - 03.2021
Director of Business Development
SERVPRO
12.2016 - 04.2019
Co-Owner/Operator
R&J Financial Services
06.2016 - 12.2016
Direct Sales Manager
Mercedes Benz of Fairfield
11.2015 - 06.2016
Retail Sales Associate
Mercedes Benz of Foothill Ranch
04.2014 - 11.2015
Internet Sales Manager
Weseloh Nissan/Ocean Nissan
05.2011 - 04.2014
Debt Settlement Sales Agent / Law Clerk
Freedom Fidelity Management / My Debt Liberation Law Group
04.2009 - 06.2010
National Sales Manager
EnviroSupply & Service
01.2007 - 04.2009
Technical Sales Representative
EnviroSupply & Service
04.2001 - 12.2006
Bachelor of Science - Geography, Environmental Geography
Bridgewater State College
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