Robert Childs
CONCORD,North Carolina
Summary
Talented technical analyst proudly offering several years' experience in business requirements assessments and it problem solving. Observant of tight deadlines and applying industry standards knowledge to define the appropriate solutions. Considered to be a highly energetic individual with great collaboration skills.
Overview
14
14
years of professional experience
Work History
Technical Analyst Associate
Atrium Health
Charlotte, NC
08.2022 - Current
- Analyzed business requirements to develop technical solutions that meet customer needs.
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
- Performed detailed analysis of existing systems and identified areas for improvement.
- Implemented security measures to protect information from unauthorized access or manipulation by external sources.
- Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
Certified Medical Assistant
Specialty & Sleep Medicine Department, Atrium Health
Charlotte, NC
10.2020 - 08.2022
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Clinical Coordinator
Hospital Special Surgery Clinic
Boca Raton, FL
02.2018 - 06.2020
- Developed and implemented clinical protocols, policies, and procedures.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Coordinated patient referrals to appropriate medical facilities and practitioners.
- Oversaw the development and implementation of educational programs for patients, families, and staff members.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Performed regular audits of medical records for accuracy and completeness.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
Head Medical Assistant/Surgical Scheduler (Floater)
Bethesda Health/Complete Local Special Care
Boca Raton, FL
10.2015 - 02.2018
- - Floated within Bethesda Health Physician Group, including Cardiology, Urology, and Primary care units. - Served as the unit's knowledge manager, educating patients and family members on good health habits and follow-up care. - Assembled and coordinated patient procedures, providing education, equipment, and supply set-up. - Prepared patients for exams, assisted physicians during medical procedures, and performed in-office procedures. - Obtained prior authorization for surgeries. - Triage patients, ensure efficient patient flow, and manage electronic health records.
Certified Medical Assistant
Atrium Health (Carolina Healthcare Systems)
Charlotte, NC
04.2010 - 08.2015
- - Assisted physicians in providing physicals, women's health care, well-childcare, and preventative care. - Maintained physician's electronic documentation, recorded patient history, and inputted immunization records. - Prepared specimens for testing, ensuring accurate patient identification and test requisition. - Performed lab testing, maintained equipment, and documented performance and maintenance for quality control.
Education
Certificate - Emergency Medical Technician
Central Piedmont Community College
Charlotte, NC01.2013
Associate of Applied Science - Medical Assistant
Bryant & Stratton College
Brookfield, WI01.2007
Skills
- Critical thinking
- Troubleshooting
- Strategic analysis
- Risk assessment/management
- Leadership
- Planning
- Scheduling
- Crisis management
- Interpersonal communication
- Research
- Liaison between IT and staff
- EPIC
- ServiceNow
- Symmetry
- Microsoft Suites
- Visio
- SharePoint
- Teams
- Raiser's Edge
References
Excellent references available upon request.
Timeline
Technical Analyst Associate
Atrium Health
08.2022 - Current
Certified Medical Assistant
Specialty & Sleep Medicine Department, Atrium Health
10.2020 - 08.2022
Clinical Coordinator
Hospital Special Surgery Clinic
02.2018 - 06.2020
Head Medical Assistant/Surgical Scheduler (Floater)
Bethesda Health/Complete Local Special Care
10.2015 - 02.2018
Certified Medical Assistant
Atrium Health (Carolina Healthcare Systems)
04.2010 - 08.2015
Certificate - Emergency Medical Technician
Central Piedmont Community College
Associate of Applied Science - Medical Assistant
Bryant & Stratton College
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