Robert Childs
Richmond,TX
Summary
Experienced Systems Administrator with over 17 years in high-security environments, specializing in developing secure solutions and automating processes to enhance organizational success. Proven track record in managing user accounts, passwords, and access controls while creating and installing network hardware for a reliable, optimized infrastructure. Expertise in documenting activities to minimize IT support tickets and successfully migrating large accounts. Proficient in troubleshooting and managing complex network and server issues. Strong communicator and collaborator, excelling in mission-critical settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Systems Administrator
General Dynamics Corporation
Chantilly, VA
05.2022 - Current
- System Management: Oversee functionality and efficiency of computers running on Linux and Windows operating systems, ensuring system integrity and security.
- Active Directory Management: Configure and manage Active Directory settings to streamline user access and privileges.
- Collaboration: Work with system engineers and application owners to design tailored solutions for customer needs.
- Linux Administration: Administer Linux systems, including caching and authoritative DNS management.
- Network Administration: Configure and maintain fiber switches, ensuring optimal network performance.
- Storage Management: Administer and troubleshoot SAN environments, ensuring reliability and efficiency.
- Data Management: Manage Commvault processes and schedules, including administration and troubleshooting.
- Technical Guidance: Provide expert guidance on troubleshooting systems and designing new solutions.
- Technology Evaluation: Assess current and emerging technologies for implementation, considering cost, compatibility, and usability.
- Customer Engagement: Communicate with customers to understand their requirements and advocate for them in discussions with the configuration management team.
- Documentation: Create and maintain documentation for design specifications, installation instructions, processes, and procedures.
- Maintenance: Conduct ongoing hardware and software maintenance, including installations, upgrades, and patching as needed.
- Security Compliance: Perform SCAP/STIG functions as assigned, ensuring systems comply with cybersecurity requirements during quarterly updates.
- System Configuration: Configure servers and appliances to meet both functional specifications and security standards.
- System Evaluation: Analyze existing systems to recommend enhancements that align with organizational goals.
- Project Communication: Convey project information through detailed technical reports and presentations.
- Technology Awareness: Maintain up-to-date knowledge of relevant technologies and best practices.
- System Documentation: Prepare comprehensive system documentation, including configuration guides and standard operating procedures.
- Special Projects: Participate in special projects as required, contributing expertise to drive successful outcomes.
Oracle National Security Region Service Operations Engineer (Level 2)
Oracle
Herndon, VA
10.2021 - 12.2023
- Production Environment Management: Oversaw production environments, ensuring optimal performance and high availability to support business operations.
- Cloud Infrastructure Analysis: Analyzed Oracle Cloud Infrastructure, providing recommendations for enhancements to improve efficiency and scalability.
- Deployment and Security: Led deployments and security patching initiatives, ensuring secure operations and compliance with best practices.
Network Engineer/IT Operator
Data Interfuse
Northern, VA
05.2021 - 10.2022
- Alert Monitoring: Monitored critical alerts impacting enterprise operations, proactively addressing issues to minimize downtime.
- Atlassian Tool Management: Managed access to Atlassian tools and performed necessary security patching to maintain system integrity.
- Operational Support: Supported business operations through remote maintenance and effective coordination with vendors.
Mission IT Operator
CACI
Northern, VA
05.2019 - 12.2021
- Incident Monitoring: Monitored incident alerts and coordinated resolution notifications for service outages to ensure timely response and recovery.
- Infrastructure Support: Assisted in the installation and maintenance of infrastructure equipment, ensuring reliable operations and performance.
Education
M.S. - Administration
Central Michigan University
01.2007
B.S. - Sociology
Southern University
Baton Rouge, LA01.2000
A.S. - Law Enforcement
Southern University
Baton Rouge, LA01.2000
Skills
- Operating Systems: Windows 10, Windows 81, Windows 7, Linux/Unix
- Software & Tools: Active Directory, Microsoft Office, ServiceNow, HelpNow, PELCO CCTV, JWICS, NetScout Packet Analysis, JIRA, Confluence, Atlassian Software
- Technical Expertise: Network Administration, IT Security Management, Incident Management, Server Monitoring, Network Security, Project Management
- Cloud & Monitoring Tools: Oracle Cloud Infrastructure, AWS, Splunk, Nagios, IBM Tivoli Service Request Manager
Certification
- CompTIA Advanced Security Practitioner (CASP+), Expires 06/2025
- CompTIA Linux+, Expires 11/2025
- Oracle Cloud Infrastructure Foundation Associate
- Project Management Professional (PMP), 2023
- AWS Certified Cloud Practitioner, 2024
- ITIL Foundation Level 4, 2024
- Platform App Builder, 2024
Security Clearance
TS/SCI with CI POLY, Full Scope POLY
Training
- FBI Domestic and Basic International Terrorism Operations
- DIA Counterterrorism and Intelligence Analysis
- U.S. Army Counterintelligence Operations
Timeline
Senior Systems Administrator
General Dynamics Corporation
05.2022 - Current
Oracle National Security Region Service Operations Engineer (Level 2)
Oracle
10.2021 - 12.2023
Network Engineer/IT Operator
Data Interfuse
05.2021 - 10.2022
Mission IT Operator
CACI
05.2019 - 12.2021
M.S. - Administration
Central Michigan University
B.S. - Sociology
Southern University
A.S. - Law Enforcement
Southern University
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