Robert Chivers
Norwich,CT
Summary
Reliable and personable, bringing strong organizational skills and multitasking abilities. Well-versed in customer service principles and proficient in managing front desk operations and handling administrative tasks. Dedicated to providing welcoming atmosphere and ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Self Employed Personal Trainer
Self-employeed
Middletown, Connecticut
08.2020 - Current
- Provided exceptional customer service to diverse populations of students, parents, staff members, and visitors at the front desk reception area.
- Provided exceptional customer service at both front desk reception and specimen collection areas while interacting with diverse populations of patients, caregivers, and medical professionals.
- Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.
- Provided exceptional customer service at front desk reception when needed, contributing to positive clinic reputation.
- Built rapport and retention by greeting and assisting visitors and customers.
- Implemented business marketing strategies to attract new clients and increase service visibility.
- Led team training sessions to enhance staff knowledge of wellness practices.
- Organized engaging community events to promote health, wellness, and gym membership sales.
- Developed and implemented fitness programs tailored to diverse client needs.
- Instructed clients on proper operation of fitness equipment such as [Type].
- Coordinated special events like charity fundraisers or themed workout nights to boost member engagement levels while fostering a sense of community within the gym.
Fitness Coordinator
Middlesex YMCA
Middletown, Connecticut
02.2015 - 08.2020
- Trained new hires on YMCA policies, fostering a cohesive team environment.
- Oversaw staff scheduling, minimizing conflicts while maximizing coverage during peak hours at the facility.
- Increased gym membership retention rates by consistently providing excellent customer service and addressing member concerns promptly.
Education
Exercise Fitness Therapy
Naval School of Health Science
San Diego, CA12.1988
Certificate - Exercise Fitness Therapy
Personal Health Approach
Rochester, NY04.2000
Skills
- Over 10 years experience
- Giving facility tours
- Selling memberships
- Costumer service
Timeline
Self Employed Personal Trainer
Self-employeed
08.2020 - Current
Fitness Coordinator
Middlesex YMCA
02.2015 - 08.2020
Certificate - Exercise Fitness Therapy
Personal Health Approach
Exercise Fitness Therapy
Naval School of Health Science
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