
Accomplished Project and Operations Manager with a proven track record at GoDirect Solutions and UPS, enhancing operational efficiency and client satisfaction through expert application of Warehouse Management Systems and adept team leadership. Achieved significant improvements in inventory accuracy and workflow optimization, demonstrating a strong blend of technical proficiency and managerial acumen.
Monitored front areas so that questions could be promptly addressed. Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Project Manager overseeing operations for a network of international warehouses, specializing in implementing and optimizing Warehouse Management Systems (WMS) and Inventory Management Systems (IMS) to drive operational efficiency and accuracy. Experienced in streamlining workflows, improving inventory tracking, and enhancing productivity across diverse facilities. Adept at aligning technology solutions with business needs to deliver measurable results in performance and client satisfaction.
Operations Manager overseeing the end-to-end operations of a third-party logistics (3PL) warehouse specializing in pick-and-pull services, value-added services, and shipping logistics. Proficient in leveraging Warehouse Management Systems (WMS) and Inventory Management Systems (IMS) to ensure accurate order fulfillment, efficient workflows, and seamless integration of customized client solutions. Skilled in optimizing processes to enhance operational efficiency, reduce costs, and deliver superior client satisfaction in a dynamic, multi-client environment.
Operations Manager of a high-volume cross-dock mail sorting warehouse, overseeing a team of 50 direct reports and managing all aspects of operations, including profit and loss accountability. Skilled in optimizing workflows, managing labor resources, and maintaining strict adherence to quality and efficiency standards. Adept at analyzing financial performance, implementing cost-saving initiatives, and driving operational efficiency while fostering team collaboration and achieving organizational goals in a fast-paced environment.
Operations Supervisor for UPS, managing daily logistics and operational activities to ensure timely and efficient package handling and delivery. Skilled in leading teams, optimizing workflows, and maintaining compliance with company standards and safety protocols. Experienced in resource allocation, employee training, and performance management to drive productivity and achieve organizational goals in a fast-paced environment.
Lead Programmer for a small video game company, overseeing the development and implementation of core game systems and features. Skilled in designing and optimizing code for performance, debugging, and ensuring high-quality gameplay experiences. Experienced in leading a team of developers, managing project timelines, and collaborating with artists, designers, and other stakeholders to bring creative visions to life. Proficient in adapting to evolving project requirements and delivering innovative solutions.
Account Manager for G&J Pepsi, specializing in customer relations and account management. Skilled in building and maintaining strong client relationships, addressing customer needs, and ensuring satisfaction with products and services. Experienced in managing accounts, analyzing sales data, and identifying opportunities to drive growth and improve customer retention. Adept at collaborating with cross-functional teams to deliver tailored solutions and achieve business objectives.
Inventory Management
Logistics Coordination
Warehouse Management Systems
Safety Compliance
Quality Control
Team Leadership
Profit and Loss Management
3PL Warehouse Management
Project Management
Continuous Improvement
Kaizen
Drove a 30% increase in profit margins across four 3PL warehouses through strategic leadership, process optimization, and performance accountability.
CPR AED Certification
Active Threat Response Certification