Robert Chow
Miami Beach,FL
Summary
Customer-focused professional with 8+ years of experience in fast-paced environments, specializing in customer support, conflict resolution, and problem-solving. Proven ability to handle high call volumes, resolve customer inquiries, and deliver exceptional customer satisfaction. Skilled in communication, relationship building, data entry, and CRM systems. Known for multitasking, time management, and maintaining professionalism while meeting performance metrics and service goals.
Overview
22
22
years of professional experience
Work History
Seasonal Sales Associate
GUCCI
Miami, FL
10.2025 - 02.2026
- Assisted in delivering exceptional client service that met luxury brand standards. Supported organization of merchandising inventory and point-of-sale operations during busy periods. Maintained a professional appearance in a dynamic, high-expectation setting
- Collaborated with cross-functional teams to streamline sales processes, improving overall team productivity and effectiveness.
- Analyzed market trends to identify opportunities for business growth and inform strategic sales initiatives.
Biomedical Equipment Technician
Kings County Hospital
Brooklyn, NY
01.2016 - 12.2024
- Achieved optimal functionality of anesthesia machines, ventilators, and emergency medical equipment through diligent maintenance, repair, and calibration. Reduced operating room downtime by promptly addressing urgent service calls. Enhanced operational efficiency by performing preventive maintenance via CMMS, implementing new medical devices, and equipping clinical staff with essential training on equipment operation and safety.
- Oversaw the implementation of safety protocols for the operation and maintenance of medical devices.
- Coordinated with clinical staff to ensure proper utilization and compliance with equipment usage guidelines.
Service Aide
Kings County Hospital
Brooklyn, NY
08.2004 - 01.2016
- Assisted in preparation and maintenance of sterile operating rooms and surgical suites. Supported readiness of surgical inventory and adhered to infection control and aseptic technique standards.
- Maintained accurate inventory records for surgical supplies, ensuring timely availability for procedures.
- Facilitated communication between surgical teams and support staff to optimize workflow efficiency.
- Monitored and documented patient vital signs during pre-operative assessments to ensure safety standards.
Education
Associate Degree - Business Management
Kingsborough Community College
Brooklyn, NYHigh School Diploma - undefined
Canarsie High School
Brooklyn, NYSkills
- Biomedical Equipment (anesthesia delivery systems, ventilators, surgical and emergency devices)
- CMMS & diagnostic tools
- Joint Commission, FDA, OSHA compliance
- Aseptic technique & infection control
- Preventive maintenance & troubleshooting
- Staff training & communication
- CPR Certified
- Microsoft Word, Excel, Outlook
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Seasonal Sales Associate
GUCCI
10.2025 - 02.2026
Biomedical Equipment Technician
Kings County Hospital
01.2016 - 12.2024
Service Aide
Kings County Hospital
08.2004 - 01.2016
Associate Degree - Business Management
Kingsborough Community College
High School Diploma - undefined
Canarsie High School