Robert Christlieb
Las Vegas,Nevada
Summary
Proven leader with extensive experience in employee management and inventory control, notably at Ocean Gallery USA. Excelled in fostering team collaboration and enhancing customer satisfaction through strategic planning and effective policy enforcement. Demonstrated prowess in reducing overheads and maintaining profitability, alongside a keen ability to nurture vendor and client relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Shop Manager
Ocean Gallery Usa
08.2022 - 05.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
RV Technician
Jonny Walker RV
05.2021 - 08.2022
- Installed newly purchased equipment in recreational vehicles.
- Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
- Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
- Assisted management in developing preventative maintenance schedules for clients'' RVs, ensuring longevity of their vehicles'' lifecycle.
- Notified supervisor of factors that could delay work completion.
- Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
- Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
- Diagnosed and resolved complex mechanical issues for enhanced vehicle performance and reliability.
- Monitored system and component recall database and notified supervisor of new advisories.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Maintained a safe work environment by adhering to safety protocols and conducting regular inspections of tools and equipment.
- Utilized advanced diagnostic tools accurately for quick identification of potential issues before they escalated into costly repairs.
- Provided specialized electrical system diagnostics and repairs, improving overall functionality of clients'' recreational vehicles.
- Delivered thorough post-repair testing to confirm all systems were functioning as expected before returning the RV to the customer.
- Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
- Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Explained vehicle systems operation to customers.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
- Repaired cosmetic damage to areas such as walls and floors.
Shop Manager
Acrylic Tank Manufacturing
06.1995 - 04.2019
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Created employee schedules to align coverage with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Controlled costs by effectively negotiating with vendors, saving $[Amount] on budget per year.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Reduced shrinkage through regular audits, strict adherence to loss prevention guidelines, and employee training sessions.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
GED -
R-5 High School
Grand Junction, CO04.1985
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Motivation
- Employee Scheduling
- Task Delegation
- Policy Enforcement
- Visual Merchandising
- Team Leadership
- Decision-Making
- Inventory Management
- Effective leader
- Operations Management
- Teamwork and Collaboration
- Strategic Planning
- Training Management
- Staff Management
- Relationship Building
- Delegating Work
- Staff Scheduling
- Quality Assurance
- Customer Relations
- Budget Control
- Goal Setting
- Inventory Control
- Performance Evaluations
- Management Team Building
- Scheduling
- Performance Improvements
- Staff training/development
- Assignment Delegation
- Performance Improvement
- Employee reviews
- Performance Evaluation and Monitoring
- Process Improvements
- Desktops, Laptops, and Mobile Devices
- Operations Oversight
- Hiring and Onboarding
- Staff Development
- Sound Judgment
- Product Development
- Delegation
- Inventory Tracking and Management
- Supplier Monitoring
- Client Account Management
- Department Oversight
- Organizational Structuring
- Mind Mapping
- Policy Development and Enforcement
Timeline
Shop Manager
Ocean Gallery Usa
08.2022 - 05.2024
RV Technician
Jonny Walker RV
05.2021 - 08.2022
Shop Manager
Acrylic Tank Manufacturing
06.1995 - 04.2019
GED -
R-5 High School
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