Robert Cirotto
Liberty Hill,TX
Summary
Technology Operations Strategic-minded, hands-on and solution-driven leader with more than 25 years of demonstrated success in developing tactical plans and driving technology vision and integration of complex IT solutions. Proven record in transforming organizations through the implementation of innovative strategies while developing multi-functional teams to achieve operational excellence in a fast paced, deadline driven organization.
Overview
33
33
years of professional experience
Work History
Transition Advisor
NTT DATA
Plano, TX
11.2019 - 03.2022
- Training Quality Assurance, Knowledge Management and Customer Transitions
- BCDR - Business Continuity / Disaster Recovery
- Integrated Delivery & Operations - Transition & Transformation Management.
IT Director
DELL
Round Rock, TX
03.2010 - 07.2016
- Directed an organization of 200+ employees that supported the Dell account as well as 25+ external accounts
- Global accountability for Client Engineering and Operations including; Imaging / OS (Windows, Linux, Google), Browser, Group Policy, Patching, SW packaging & deployment, VDI (VMWare, Hyper-V), Device Standards and L2/L3 support
- Directed the development and deployment of a client device catalog from concept to delivery with a focus on client standards and choice of product, resulting in a 30% YOY reduction of non-standard global hardware spend, including enhanced SLA attainment and user experience
- Successfully designed and launched multiple US based employee Service Centers resulting in a significant decrease in desk side visits (27% improvement across all KPI's) as well as reallocation of IT resources
- Managed effort to implement a global Print Management strategy; guided teams to manage project deliverables including technology upgrades, global vendor strategy and regional alignment, resulting in a $2M reduction in related spend
- Partnered with executive leadership and IT teams across the organization i.e., Network, Security, etc Regarding the integration of multiple company mergers & acquisitions.
- Met with users, vendors and engineers to determine computing requirements.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Analyzed financial data, developed budget and managed expenditures for technology services.
- Met with stakeholders to collaborate and resolve problems.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
IT Senior Manager
Dell
Round Rock, TX
03.2007 - 03.2010
- Accountable for the management, planning and delivery of IT Operations supporting 12K users at US campuses and remote sites, including technical support; client deployment, asset management, mobile device management
- Provided technical and operational expertise in policies and procedures
- Consistently exceeded Response, Restore and User Experience metrics across all teams
- Launched Executive Solutions organization providing end-to-end IT services and consultation to Executive population
- Led first organized effort to deploy a global Video Conference program
- Included technology strategy, vendor management and facilities coordination.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Met with users, vendors and technicians to determine computing requirements.
- Met with stakeholders to collaborate and resolve problems.
IT Manager II
Dell
Round Rock, TX
07.2000 - 03.2007
- Managed Client Services organization of 50+ employees; accountable for corporate onsite, client delivery, manufacturing onsite, client delivery and corporate Onboarding/client refresh
- Key Contributions:
- Successfully created effective go forward strategies and automated processes to support high demand for mobile devices
- Ensured ongoing and consistent improvement in customer satisfaction by implementing changes that directly impacted MTTR and MTTRS across all services.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
IT Manager
Dell
Round Rock, TX
02.1996 - 07.2000
- Managed Onsite support in the corporate space
- Accountable for client break / fix and onboarding teams during a significant period of company growth ; Also responsible for client refresh, troubleshooting, backups, database, and system recovery; resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues
- Key Contributions:
- Developed and implemented an end-to-end onboarding strategy in order to manage significant company growth including business demand for immediate improvement in all related services.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Supervised lifecycle processes pertaining to IT framework.
- Recruited, trained and supervised IT department staff.
- Controlled operational IT budget and expenditures within department.
- Examined metrics and prepared IT project progress reports.
Multiple Individual Contributor Roles
Dell
Austin, TX
10.1988 - 02.1996
- Multiple individual contributor roles
Education
Some College (No Degree) - Business Management
Austin Community College
Austin, TXDell
Austin, TXSkills
- Organizational / Global Leadership
- Business Process & System Integration
- End to End Product Life Cycles
- Client Engineering & Operations
- IT Infrastructure & Operations
- Implementation & Service Delivery
- Strategic Planning
- Key Skills Assessment
- Planning & Organizing
- Conflict Resolution
- Team Management
- Organizational Skills
- People Skills
- Customer Service
- Good Work Ethic
- Relationship Building
- Team Building
Timeline
Transition Advisor
NTT DATA
11.2019 - 03.2022
IT Director
DELL
03.2010 - 07.2016
IT Senior Manager
Dell
03.2007 - 03.2010
IT Manager II
Dell
07.2000 - 03.2007
IT Manager
Dell
02.1996 - 07.2000
Multiple Individual Contributor Roles
Dell
10.1988 - 02.1996
Some College (No Degree) - Business Management
Austin Community College
Dell
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