Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Cisek

Erie,PA

Summary

Experienced and dedicated sales professional with a strong track record in acquiring and nurturing accounts for enhanced customer loyalty and retention. Demonstrated comprehensive understanding of product solutions and tailored them to individual client needs. Consistently exceeds sales targets, earning recognition for outstanding performance. Proven success in driving sales growth and delivering exceptional customer service.

Overview

2
2
years of professional experience

Work History

American Express Sales Representative

Concentrix
Work From Home, PA
05.2022 - Current
  • Consistently ranked in the top 15% of sales earners, demonstrating a strong track record of achieving exceptional sales performance.
  • Described merchandise and explained use, operation and care.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended changes in products and services based on customer feedback.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Adhered to established policies and procedures when handling customer accounts.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

New and Used Sales Representative

Rick Weaver Buick Gmc
Erie, PA
2008 - 2020
  • Managed sales negotiations and financing options.
  • Responded to inquiries from potential customers via email and telephone.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Recommended, selected and located merchandise based on customer desires.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Provided follow-up customer service after a car sale was completed.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Computed purchases and received and processed cash or credit payment.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Used CRM database to track referral and appointment data.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Attended industry events such as conferences, seminars.
  • Developed key customer relationships to increase sales.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Researched competitors' products, prices, and sales techniques.
  • Demonstrated product features to align with customer needs.
  • Fostered relationships with customers to expand customer base and retain business.
  • Negotiated pricing contracts with customers to maximize profits.
  • Generated new sales leads through cold calling and networking activities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to company initiatives and achieved established goals.
  • Contacted new and existing customers to outline benefits of products.
  • Identified opportunities for cross-selling additional products and services.
  • Placed special orders or called other stores to find desired items.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Adhered to established policies and procedures when handling customer accounts.
  • Recommended changes in products and services based on customer feedback.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Monitored customer order process and addressed customer issues.
  • Provided technical support for customers using the company's products or services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.

Night Bar Manager

Plymouth Tavern and Restaurant
Erie, PA
1990 - 2005
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Monitored patron alcohol consumption to encourage safety.
  • Trained new employees to perform duties.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented bartender training programs, policies and procedures.
  • Worked with cross-functional teams to achieve goals.

Education

Bachelor of Arts - Marketing, Accounting Management

Mercyhurst University
Erie, PA
05-1993

Skills

  • Sales Development
  • Sales Closing
  • Customer Needs Assessment
  • Relationship Selling
  • Complex Problem-Solving
  • Relationship Building
  • Customer Retention Abilities
  • Regulatory Compliance

Timeline

American Express Sales Representative

Concentrix
05.2022 - Current

New and Used Sales Representative

Rick Weaver Buick Gmc
2008 - 2020

Night Bar Manager

Plymouth Tavern and Restaurant
1990 - 2005

Bachelor of Arts - Marketing, Accounting Management

Mercyhurst University

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Robert Cisek