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Hi, I’m
Robert C. Kennedy III
Plymouth,MI
Summary
Results-driven Account Manager seeking a challenging role to utilize my expertise in developing long-term business strategies through relationship building and effective communication. A strong leader with a proven ability to mentor individuals, drive success, and influence decision-makers. Proficient in Microsoft Office Suite, POS, OS, and CRM systems, I am committed to continuous growth and contributing to organizational success.
Overview
7
years of professional experience
Work History
Load Delivered Logistics
Senior Account Manager
03.2021 - Current
Job overview
- Built and maintained strong partnerships, driving business growth and established long term dedicated contracts across various freight types.
- Tracked and traced freight, addressing accessorial requests while balancing the needs of carriers and customers to ensure seamless operations.
- Mentored new representatives helping them master internal systems, negotiation tactics and effective client selling approaches, while holding weekly meetings to discuss ups and downs and strategies for improvement.
- Generated over $8.5 million in revenue by ensuring exceptional service through proactive communication between departments to address challenges and facilitate the smooth delivery of products and services.
- Maintained detailed records of all client needs, ensuring accurate reporting to identify potential opportunities for growth.
Coyote Logistics
National Account Manager
08.2018 - 03.2021
Job overview
- Managed a diverse portfolio of 40+ domestic and international carriers, building relationships to enhance performance and drive growth.
- Developed strategic routing solutions for improved fuel efficiency and profitability, conducting risk assessments as needed.
- Negotiated freight contracts and tracked shipments, ensuring prompt resolution of accessorial requests to maintain high service levels.
- Mentored new representatives in carrier sales, equipping them with essential skills for success.
- Built strong relationships with key decision-makers at the executive level, collaborating with business development managers to set performance objectives and financial targets.
- Managed and grew relationships with existing accounts, implementing strategies to increase sales and revenue through consistent communication and tailored solutions.
Art Van Furniture
Home Furnishings Consultant & Sales Intern
06.2017 - 07.2018
Job overview
- Closed contracts with a 42% closing rate, averaging $1,350 per invoice by effectively upselling and creating tailored solutions for customers.
- Employed a consultative selling approach to assess customer needs and provide personalized furniture solutions that enhanced satisfaction and loyalty.
- Offered expert design advice and space planning support, helping customers visualize furniture in their homes and align choices with their lifestyles.
- Achieved over $55,000 in sales during a 6-week internship, ranking among the top 5 of 30 interns.
Education
Western Michigan UniversityKalamazoo, MI
BBA from Integrated Supply Management, Business Analytics
06.2018
Skills
- Partnership Development
- Account Management
- Cold calling skills
- Employee Mentoring
- Customer Satisfaction
- Contract Negotiation
- Issue Resolution
- Persuasive Negotiations
- Upselling
- Microsoft Office Suite
- CRM Systems
Interests
Project Based Course
EDI Implementation
MANN+HUMMEL Group
Portage, MI
June 2016 - August 2016
- Analyzed supplier data to strategize the implementation of Electronic Data Interchange (EDI), ensuring alignment with organizational goals.
- Achieved a 50% reduction in paper and toner usage within the purchasing department, enhancing operational efficiency and supporting sustainability efforts.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Senior Account Manager
Load Delivered Logistics
03.2021 - Current
National Account Manager
Coyote Logistics
08.2018 - 03.2021
Home Furnishings Consultant & Sales Intern
Art Van Furniture
06.2017 - 07.2018
Western Michigan University
BBA from Integrated Supply Management, Business Analytics
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