Robert Clairday
Summary
Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 2 years of commercial garage management experience paired with goal-oriented and performance-minded approach. Additional 6 months of part-time commercial property management.
Overview
7
7
years of professional experience
Work History
Property Management Assistant
Property Management Of Green Hills
11.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Entry to Quickbooks.
- Billing commercial tenants monthly with CPI increases.
- Paying and file invoices for support services.
Guest Service Manager
Parking Management Company
04.2021 - Current
- Understood and implemented safety and emergency procedures.
- Supervised team of 10-20 valets and helped to resolve issues arising during shifts.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained and troubleshot hotel property management systems.
- Implemented successful strategies to increase customer satisfaction and revenue.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Set and achieved company defined sales goals.
- Oversaw new business development to generate sales leads, negotiate client pricing, forecast revenue and budgets.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Assistant Valet Manager
Parking Management Company
05.2020 - 04.2021
- Inspected equipment to maintain proper functioning during peak activity.
- Facilitated communication between team members, clients and families.
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Valet Supervisor
Parking Management Company
03.2019 - 05.2020
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Provided punctual, polite valet services to uphold professional standards.
- Located and retrieved vehicles quickly to minimize customer wait times.
Hardlines Team Member
Target
06.2016 - 07.2019
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hardlines Supervisor
Target
07.2018 - 01.2019
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Directly over toys, sporting goods and electronics inventory.
Education
High School Diploma -
Hume - Fogg High School
Nashville, TN05.2017
No Degree - Business Administration And Finance
The University of Tennessee - Knoxville
Knoxville, TNBBA - Business Management
Trevecca Nazarene University
Nashville, TN12.2023
Skills
- Accounting Operations
- Rent Pricing Optimization
- Manage Rentals
- Security Management and Enhancement
- Property Management Software Understanding
- Financial Budgeting and Reporting
- Business Correspondence
- Operations Management
- Creative Solutions
- Budget Implementation
- Trend Evaluations
- Records Management Systems
Timeline
Property Management Assistant
Property Management Of Green Hills
11.2022 - Current
Guest Service Manager
Parking Management Company
04.2021 - Current
Assistant Valet Manager
Parking Management Company
05.2020 - 04.2021
Valet Supervisor
Parking Management Company
03.2019 - 05.2020
Hardlines Supervisor
Target
07.2018 - 01.2019
Hardlines Team Member
Target
06.2016 - 07.2019
High School Diploma -
Hume - Fogg High School
No Degree - Business Administration And Finance
The University of Tennessee - Knoxville
BBA - Business Management
Trevecca Nazarene University
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