Robert Clark

• Assisted in research for different legal cases
• Observed office work and court cases including subpoenas, court orders and affidavits
• Worked with supervising attorney handling all aspects of ongoing lawsuit
• Shadowed paralegals
• Performed notary work for individuals

• Consistently participated in educational opportunities to increase knowledge
• Maintained inventory, managed storage, and maintained supplies
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Maintained regular and consistent attendance and punctuality.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Helped management keep adequate supply on hand by notifying of shortages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Delegated responsibilities and ensured the team exceeded expectations

• Enforced company policies and regulations with employees.
• Responded to and resolved customer questions and concerns.
• Ensured inventory was stocked each shift
• Ensured store remained organized in the dining room, restrooms, kitchen, and preparation areas
• Exemplified great guest service for entire team
• Kept employees operating productively and working on task to meet business and customer needs.
• Completed store opening and closing procedures and balanced tills.
• Trained and mentored new employees to maximize team performance.
• Trained new employees and delegated daily tasks and responsibilities.