Summary
Overview
Work History
Education
Skills
Timeline
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Robert Clark

Saratoga Springs,UT

Summary

QA Engineer and Implementation Consultant with extensive experience in the software industry. Proficient in Python, automated testing, and machine learning fundamentals. Developed and executed test strategies that significantly reduced error rates and enhanced product reliability. Collaborated effectively with development teams to ensure seamless software releases and improved user satisfaction.

Overview

33
33
years of professional experience

Work History

Quality Assurance Engineer

Domo, Inc.
08.2015 - 02.2025
  • Spearheaded software defect tracking and documentation in Jira, identifying and resolving issues effectively.
  • Executed multi-user test sessions, uncovering critical bugs before product launches and minimizing post-release defects.
  • Conducted detailed analysis of test results, collaborating with development teams to enhance product functionality and reduce error rates.
  • Participated in QA conferences and workshops, enhancing expertise in emerging testing methodologies.
  • Performed Black Box, White Box, Automation, Exploratory, Regression, Performance, Cross Browser, Load, and security testing across various environments.
  • Conducted authentication, authorization, regression, and data validation testing.
  • Managed application and customer data migrations efficiently.
  • Oversaw regression test plans for remote QA Regression team and reviewed customer issues reported through Customer Support Team.

Implementation Consultant

Domo, Inc.
07.2012 - 08.2015
  • Successfully integrated Domo’s Dashboard and Business Intelligence software through installations, customizations, and training sessions for clients.
  • Analyzed business processes to optimize software configurations, enhancing client operational efficiency.
  • Managed projects from inception to completion, achieving high customer satisfaction through effective support.
  • Delivered onsite consulting visits, providing tailored solutions that improved business intelligence capabilities.

Technical Support Engineer

Domo, Inc.
11.2010 - 07.2012
  • Delivered technical problem resolution for all Domo products within 24 hours.
  • Maintained professional communication with customers and teams to enhance problem-solving effectiveness.
  • Proactively reviewed open issues, improving case management efficiency and maintaining high closure rates within SLAs.

Senior Computer Technician

CACI International Inc.
02.1997 - 03.2010
  • Maintained optimal levels of technical baseline infrastructure to meet mission-critical customer needs.
  • Reduced downtime for key systems by repairing and troubleshooting hardware, software, networking, and printers.
  • Ensured 100% on-time delivery for all technical services through effective project management and coordination with team members and customers.

Computer Technician

JC's Computers
Fairfield, CA
01.1996 - 01.1997
  • Delivered hardware and software maintenance services to enhance system performance for local businesses.
  • Built and maintained custom computer systems, enabling clients to streamline operations and reduce costs.
  • Fostered strong client relationships through effective communication and problem-solving techniques.

Operations Specialist

US Navy
01.1992 - 01.1994
  • Operated marine electronic navigation instruments, achieving high navigation accuracy rates.
  • Delivered critical target plotting data to combat information center, enhancing mission effectiveness.
  • Contributed to ship’s fire-fighting team, ensuring safety and operational readiness.
  • Maintained certification in various weapons systems and secured secret clearance for top security standards.

Education

Bachelor of Science - Computer Science

UC Davis

Skills

  • Software testing and automation
  • Defect tracking and performance analysis
  • Regression and user acceptance testing
  • Customer support and technical documentation
  • Critical thinking and communication skills

Timeline

Quality Assurance Engineer

Domo, Inc.
08.2015 - 02.2025

Implementation Consultant

Domo, Inc.
07.2012 - 08.2015

Technical Support Engineer

Domo, Inc.
11.2010 - 07.2012

Senior Computer Technician

CACI International Inc.
02.1997 - 03.2010

Computer Technician

JC's Computers
01.1996 - 01.1997

Operations Specialist

US Navy
01.1992 - 01.1994

Bachelor of Science - Computer Science

UC Davis

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Robert Clark