Robert Clarke
Sterling Heights,MI
Summary
Dependable Patient Service Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Beaumont Urgent Care By Wellstreet
2021.05 - Current
- Used Epic to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients in filling out check-in and payment paperwork.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
Data Entry Specialist
Integra Partners
2020.03 - 2021.05
- Streamlined communication channels between departments by establishing standardized templates for sharing relevant information.
- Continuously sought opportunities for personal growth within the role, proactively seeking feedback from supervisors on performance improvement areas.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Created and maintained data entry logs to track data entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Shift Manager
Walgreens
2017.01 - 2020.03
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Adlai E. Stevenson High School
Sterling Heights, MI06.2011
Skills
- HIPAA Compliance
- Eligibility Determination
- Punctual and Hardworking
- Gathering Information from Patients
- Insurance Forms Processing
- Database Search and Data Entry Skills
- Caring and Empathetic
- Reliability and Dedication
- 70 WPM Typing Speed
- Customer Service
Timeline
Patient Service Representative
Beaumont Urgent Care By Wellstreet
2021.05 - Current
Data Entry Specialist
Integra Partners
2020.03 - 2021.05
Shift Manager
Walgreens
2017.01 - 2020.03
High School Diploma -
Adlai E. Stevenson High School
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