Robert Clarke

• Communicated effectively and professionally with business owners and/or accounts payable departments via phone and email.
• Analyzed collections data to identify trends and make data-driven decisions to optimize results.
• Managed delinquent accounts and negotiated repayment plans with customers to ensure timely payments.
• Implemented new collection strategies, resulting in increased recoveries, and improved efficiency.
• Well-versed in and utilized Travelers Property and Casualty Insurance systems such as premium audit (PA), Travelers billing systems (DBS), and (DBW), as well as the (EPW) system for policy information, policy documents, and notices.
• Worked closely with accounts on audit corrections, document follow-up, and billing issues.
• Average monthly collections are $160,000 to $180,000, with 500 accounts in queue, an average balance size of $8,500, and large balances in excess of $50,000 each.

• Managed delinquent consumer and commercial accounts, and negotiated repayment plans with customers to ensure timely payments.
• Communicated effectively with customers via phone and email to educate them on payment options.
• Worked a route of approximately 1,200 accounts daily in Salesforce CRM.
• Negotiated payment arrangements with customers, resolving disputes, and preventing further delinquency.
• Managed a team of collectors, achieving high collection rates, and reducing delinquencies.
• Consistently in the top 5% of collections.

• Developed and executed successful marketing campaigns, resulting in increased sales and brand awareness.
• Analyzed market trends and competitor activity to identify opportunities for growth.
• Negotiated partnerships with influencers and media outlets to increase visibility.
• Analyzed market trends to identify new business opportunities.
• Maintained relationships with existing clients by providing superior customer service.
• Delegated work to staff, setting priorities and goals.
• Hosted special events to boost brand awareness and increase community engagement.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Led startup and creation of operational procedures and workflow planning.

Achieved 20% revenue growth through implementation of new sales strategies.

Managed team of 15 sales representatives to consistently exceed quarterly targets.

Cultivated strong client relationships, enhancing customer satisfaction and retention.

Analyzed market trends and competitor activities to formulate effective sales strategies.

Provided coaching and training to sales representatives, driving performance improvements.

Oversaw day-to-day operations, focusing on client relations and sales strategy execution.

Utilized CRM software to monitor customer interactions and analyze sales performance.

Implemented process improvements for more efficient sales operations.

• Managed a team of 10+ collection agents, achieving monthly goals, and improving collection rates.
• Utilized skip tracing techniques to locate and contact delinquent customers.
• Negotiated payment plans and settlements with customers to resolve outstanding debts.
• Trained new collectors on best practices, increasing productivity and customer satisfaction.