Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Robert Clavijo

Miami,FL

Overview

2
2
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

Matthiesen Soulutions LLC
05.2023 - 12.2023
  • Conducted research and identified market trends to develop better strategies for sales.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
  • Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Front Desk Agent

Sonesta Select Miami Lakes
02.2022 - 05.2023
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Education

High School Diploma -

Somerset Academy Charter High School
Homestead, FL
05.2022

Skills

-Excellent Verbal and Written Skills

-Skilled In active listening and conveying ideas effectively

-Experienced in presenting information and engaging with diverse audiences

-Strong organizational skills, with attention to detail

-Proficient in time management and prioritizing tasks

-Experienced in maintaining accurate records and documentation -Proven ability to work collaboratively as a team member

-Skilled in building positive relationships with colleagues and stakeholders

-Experienced in contributing ideas and solutions to achieve shared goals

-Experienced in using programs such as: Excel, Word, Quip, Smartsheet



Certification

-Florida 2-15 Health, Life and annuity




Affiliations

  • volunteering
  • Community Service
  • Writing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Insurance Sales Agent

Matthiesen Soulutions LLC
05.2023 - 12.2023

Front Desk Agent

Sonesta Select Miami Lakes
02.2022 - 05.2023

High School Diploma -

Somerset Academy Charter High School

-Florida 2-15 Health, Life and annuity




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Robert Clavijo