Robert Clevenger-Becker
Roseville,CA
Summary
Skilled front-of-house employee with a focus on customer service, efficiency, and team collaboration. Known for resolving issues promptly while maintaining a positive dining experience.
Overview
8
8
years of professional experience
Work History
Front of House Employee
Roundtable Pizza
Loomis, California
08.2017 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Managed food orders efficiently and accurately in a fast-paced environment.
- Maintained cleanliness of dining area and tables to meet health standards.
- Assisted kitchen staff by preparing ingredients and assembling pizzas.
- Handled cash register operations and processed customer payments swiftly.
- Collaborated with team members to ensure smooth service during peak hours.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Provided take-out services to customers who preferred to dine offsite.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Informed customers of daily specials, menu items, and restaurant policies.
- Delivered guest orders to correct tables or take-out counter.
- Worked with managers to report and resolve customer issues or concerns.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
Education
GED -
Roseville Adult School
Roseville, CASkills
- Customer service
- Food safety
- Team collaboration
- Time management
- Order management
- Conflict resolution
References
References available upon request.
Timeline
Front of House Employee
Roundtable Pizza
08.2017 - Current
GED -
Roseville Adult School