Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robert Cliche

Stratham,NH

Summary

I am a performance-oriented SaaS leader that is resourceful in leading customer success team members and systematically improving procedures to achieve targets and maintain agile, responsive business operations. Diplomatic leader with exceptional planning, organizational and management abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Vice President of Customer Success

DTiQ
Framingham, MA
01.2023 - Current
  • Created policies and procedures to improve operational efficiencies within the organization.
  • Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
  • Facilitated meetings between internal teams to ensure alignment on initiatives.
  • Formulated policies that improved operational efficiency and productivity.
  • Established performance standards for staff members in order to drive productivity levels up.

Senior Director of Customer Success

DTiQ
Framingham, MA
03.2022 - 01.2023
  • Evaluated the effectiveness of current customer success initiatives and made recommendations for improvement.
  • Monitored KPIs related to customer satisfaction, loyalty, retention, and usage metrics.
  • Built strong relationships with customers by proactively addressing their issues and concerns.

Director of Customer Success

DTiQ
Framingham, MA
08.2021 - 03.2022
  • Developed and implemented customer success strategies to improve customer retention rates.
  • Organized training sessions for staff on effective customer success practices.
  • Coordinated with sales teams to ensure smooth transition from sales process to customer success activities.

Team Lead - Customer Success

DTiQ
Framingham, MA
07.2020 - 08.2021
  • Collaborated with cross-functional teams to develop strategies for driving customer success.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars.

Customer Success Manager

DTiQ
Framingham, MA
11.2019 - 07.2020
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Managed customer inquiries and complaints in a professional manner.
  • Provided customer onboarding and training to ensure successful product adoption.

Education

B.S., Business Administration -

Hesser College
Manchester, NH

Skills

  • Client Relationship Building
  • Staff Development
  • Operations Management
  • Customer Service
  • Process Improvement
  • Data Analysis
  • Presentations
  • Complex Problem-Solving
  • Relationship Building
  • Staff Training
  • Performance Monitoring and Evaluation
  • Training and Mentoring
  • Product Demonstrations
  • Policy and Procedure Development
  • Account Management

Accomplishments

  • DTiQ Presidents Club Award - 2020
  • DTiQ Presidents Club Award - 2121

Certification

CCSM Level 5 Certification - SuccessCoaching

Timeline

Vice President of Customer Success

DTiQ
01.2023 - Current

Senior Director of Customer Success

DTiQ
03.2022 - 01.2023

Director of Customer Success

DTiQ
08.2021 - 03.2022

Team Lead - Customer Success

DTiQ
07.2020 - 08.2021

Customer Success Manager

DTiQ
11.2019 - 07.2020

B.S., Business Administration -

Hesser College

Similar Profiles

CREATE PROFILE
Robert Cliche