Robert Cloyd
Lumberton,MS
Summary
Driven Assistant Manager and Senior Deli Clerk with a proven track record at Sonics Drive In and Ramey's Marketplace. Excelled in recipe development and mentoring team members, enhancing operational efficiency and customer satisfaction. Expert in sanitation standards and food safety, significantly reducing waste while boosting revenue through strategic menu planning and supply ordering. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Experienced Managers bring sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Deli Clerk
Ramey's Marketplace
01.2020 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Assistant Manager
Sonics Drive In
08.2018 - 01.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
University of Southern Mississippi
Hattiesburg, MSSkills
- Supply Ordering
- Recipe Development
- Menu Planning
- Sanitation Standards
- Portion Control
- Food safety knowledge
- Product presentation
- Cooking
- Equipment Operation
- Food Preparation
Certification
- Food safety ServSafe managment. SonicDrive in. 2020-current.
Timeline
Senior Deli Clerk
Ramey's Marketplace
01.2020 - Current
Assistant Manager
Sonics Drive In
08.2018 - 01.2020
High School Diploma -
University of Southern Mississippi
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