Summary
Overview
Work History
Education
Skills
Timeline
Server

Robert Cohoon

lavalle,WI

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at American Cruise Lines. Proven ability to enhance guest experiences through personalized service and effective cash handling. Recognized for cultivating loyal clientele and training staff to maintain high service standards in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Server

American Cruise Lines
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with guests.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bartender

The Grateful Shed.
01.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Banquet Manager

Viewpond Banquet Hall
10.2020 - 01.2023
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Interpreted instructions to schedule and set up events to client specifications.

Bartender

Chula Vista Resort - Wisconsin Dells Waterpark Resort
06.2015 - 11.2018
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender/Server

The Green Owl
06.2015 - 11.2018
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Education

High School Diploma -

Reedsburg Area High School
Reedsburg, WI
06-2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

American Cruise Lines
09.2024 - Current

Bartender

The Grateful Shed.
01.2023 - 10.2023

Banquet Manager

Viewpond Banquet Hall
10.2020 - 01.2023

Bartender

Chula Vista Resort - Wisconsin Dells Waterpark Resort
06.2015 - 11.2018

Bartender/Server

The Green Owl
06.2015 - 11.2018

High School Diploma -

Reedsburg Area High School
Robert Cohoon