Robert Cole
Cincinnati,OH
Summary
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jet Turbine Mechanic
US Army National Guard
Columbus, Ohio
03.2020 - Current
- Strict adherence to safety protocols during turbine installation and maintenance tasks.
- Conducted routine maintenance on turbines such as lubrication, cleaning, and oil changes.
- Monitored the performance of installed turbines during normal operations in order to detect any irregularities in their functioning.
- Maintained accurate records of all work performed in order to comply with company policies and regulations.
- Inspected newly-installed turbines prior to commissioning them into service.
- Prepared detailed reports summarizing findings from diagnostic tests conducted on faulty turbines.
- Collaborated with other technicians to troubleshoot complex problems related to turbine operations.
- Dismantled turbine parts for repair or replacement purposes.
- Tested operational functionality of repaired turbines to verify that they met specifications before returning them to service.
- Ensured that all tools used for servicing turbines were calibrated correctly before each job was undertaken.
- Reassembled turbine components after repairs were completed according to manufacturer's instructions.
- Repaired or replaced defective parts using hand tools, power tools and precision measuring instruments.
- Performed daily inspections of turbine components and equipment to ensure safe operation.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Followed safety protocols, regulations and codes to reduce hazards and risks to personnel and equipment.
- Maintained tool and spare part inventories to assist repair, installation and replacement services.
Service Manager
united motorsports
Cincinnati, OH
05.2021 - Current
- Performed root cause analysis on recurring problems encountered by customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Provided technical support for hardware and software issues experienced by customers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Monitored service performance metrics to identify areas of improvement.
- Created standard operating procedures for all service functions.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Maintained records of all customer interactions and transactions.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Jet Turbine Mechanic
US Army National Guard
Kuwait
04.2023 - 01.2024
- Performed jet turbine engine repair work on black hawk, chinook, and apache engines during overseas assignment in the middle east.
- Guided the team to ensure adherence to regulations set by the US Army and FAA.
- Accomplished consistent success in maintaining various jet turbine engines without any incidents.
- Prioritized the safety of team members and others on site.
- Kept workplace organized and clean, mitigating the risk of FOD.
Education
High School Diploma -
Taylor High School
Cleves, OHSkills
- Customer Service
- Conflict Resolution
- Relationship Building
- Project Planning
- Schedule Management
- Goal Setting
- Policy and Procedure Enforcement
- Work Planning and Prioritization
- Service Documentation
- Staff Supervision
- Estimating and Quoting
- Workplace Safety
- Preventive Maintenance
- Technical Troubleshooting
- Coaching and Mentoring
- Employee Relations
- Goal-Oriented
- Task Delegation
- Problem-Solving
- Mechanical Diagnostics
- Time Management
- Staff Motivation
Certification
- I am a certified jet turbine engine mechanic through the United States Army having worked on the General Electric T700, T701C/D, and the T55 models.
References
References available upon request.
Timeline
Jet Turbine Mechanic
US Army National Guard
04.2023 - 01.2024
Service Manager
united motorsports
05.2021 - Current
Jet Turbine Mechanic
US Army National Guard
03.2020 - Current
High School Diploma -
Taylor High School
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