Robert Cole

Emergency and non-emergency call handling resulting in the appropriate dispatch of police, fire or ems resources. Operate radio, telephone and computer equipment in busy environment effectively and efficiently. Handle scheduling of dispatchers to make sure shifts are covered. Handle Terminal Agency Coordinator duties to keep all employees up to date on certification and training. Previous certified Communications Training Officer and continue to mentor new dispatchers. Maintain good working relationships with all of our departments and maintain current user agreements.

Supervise and evaluate medical personnel and respond to incidents to provide command guidance as needed. Coordinate training for rescue personnel to remain up to date on current protcols and recertification requirements. Train and mentor current and new rescue personnel. Review of submitted reports for accuracy and completion as required by NH Bureau of EMS. Participate in community events to promote our department and abilities of our personnel. Input into budget as it pertains to rescue training, equipment and supplies.

Conducted recruitment and assisting in hiring and training of personnel. Directed, supervised and evaluated work activities of EMS personnel. Responded as EMS duty officer to scenes to assist crew and coordinate resources and interaction with other departments. Participated in patient care and completed thorough reports. Reviewed ems provider reports for accuracy and completion. Remained calm during stressful calls and critical situations to resolve any issues. Maintained privacy and confidentiality concerns of all parties involved in the call.