Robert Cole Jr.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

Sales

Flow Honda, Winston-Salem, NC

• Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
• Leveraged CRM tools to manage client interactions and follow-ups effectively.
• Participated in ongoing training to stay current with industry trends and best practices.
• Developed a strong rapport with clients to foster trust and long-term relationships.
• Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
• Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
• Boosted sales revenue through effective negotiation and closing tactics.
• Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.
• Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.

• Coordinated closely with branch managers to identify opportunities for collaboration and cross-referrals within local markets.
• Delivered engaging presentations at community events and conferences to raise brand awareness among potential commercial banking clients.
• Analyzed clients'' financial statements to identify trends, opportunities for growth, and potential areas of concern.
• Managed a diverse portfolio of commercial clients, ensuring optimal financial performance and risk mitigation.
• Developed strong relationships with clients by maintaining consistent communication and providing personalized service.

• Fostered a collaborative work environment by promoting open communication channels among team members.
• Consistently met or exceeded sales targets through effective goal setting, monitoring, and motivation of team members.
• Directed branch operations including sales, service, budgeting, compliance and team performance.
• Developed high-performing team members with thorough onboarding, training, and ongoing coaching.
• "Best of the Best" profitability awarded winner three times and ranked #1 throughout the banking network in total profitability.
• Established strong relationships with key clients, ensuring customer satisfaction and retention.