ROBERT COLEMAN
Buckeye,USA
Summary
Seasoned Support Coordinator and Case Manager with proven expertise in crisis intervention and case management, honed at the Department of Economic Security. Skilled in fostering relationships, evaluating treatment effectiveness, and leading teams with a resourceful and decisive approach. Excel in employee supervision and active listening, driving positive outcomes and client satisfaction.
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
7
7
years of professional experience
Work History
Support Coordinator HSIII(DDD)
Department of Economic Security
01.2020 - Current
- Drive a vehicle to conduct onsite visits to members’ homes, schools and/or program sites to develop relationships and to discuss service needs and supports
- Develop, implement, monitor, and evaluate Individual Support Plans (ISPs) in accordance with mandated timelines. Write comprehensive progress notes and maintain case records; prepare a variety of reports and complete special projects.
Case Manager (SMI,DDD)
Partners In Recovery
05.2019 - 10.2019
- Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals. Provides assistance in maintaining, monitoring and modifying covered behavioral health and healthcare services and community resource needs; maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning)
- Participates in regular care team meetings and staffing and documents actions to modify service delivery based on progress, social determinants of health, health literacy, health care activation, current gaps in care, the Health Risk Assessment and level of self-management of chronic conditions
- Provides continuous screenings and evaluations of treatment effectiveness for service referrals, including counseling, residential and supportive services and community resources
- Makes recommendations for initial and concurrent authorization of service referrals. Participates in and supports fidelity of integrated care practice, including training, performance measurement and enhanced communication protocols for Integrated Care teams
- Serves as the primary point of contact for the caseload, providing direct services including, but not limited to: telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning within PIR timeframes; assistance in finding necessary community resources other than covered services to meet basic needs.
Case Manager (HIV)
SAAF
05.2019 - 05.2019
- Conduct intakes for new and returning clients
- Conduct psychosocial assessments on clients
- Development of Care/Empowerment Plan with periods reassessment and review of plan
- Make referrals to or confirmation of primary medical care
- Provide provision of support services with linkage to specialty services
- Assistance in obtaining services through public entitlements.
Mobile Crisis Worker (DDD,SMI)
Comm. Health Assoc.
02.2019 - 05.2019
- Provide short-term crisis intervention services in the community for adults, children, and adolescents, which include intake, outreach visits, telephone lethality monitoring, linkage, and follow-up services where applicable
- Provide mental health evaluations and assist in the assessment for the need for involuntary transport by Law Enforcement to local Title 36 contracted agency
- Provide short term case management to include crisis planning, behavior modification, and coordination of individualized services specific to family needs
- Provide assessment to determine suicide lethality or dangerousness to others, mental status and other behavioral, cognitive and/or affective indicators as required.
Education
AAS - Social Service Specializing in Adolescence
Pima College
Tucson, AZAlabama State University
Montgomery, ALSkills
- Self-motivated
- Strong organizational skills
- Experienced in conflict management
- Conflict resolution expertise
- Skilled in resolving problems
- Flexibility in high-pressure environments
- Problem-solving skills
- Active listening skills
- Analytical decision making
- Proficient in group dynamics
- Experienced in leading teams
- Efficient scheduling abilities
- Effective public speaking
- Customer Service
- Effective record-keeping methods
- Detail-oriented data management
- Experienced in coordinating schedules
- Time management strategies
- File organization
- Appointment coordination
- Document management
- Experienced with software applications
- Expense tracking
- Team leadership
- Employee training
- Strategic decision-making
- Budget tracking
- Data gathering
- Strong organizational skills
- Shift management
- Measurable goal planning
- Coaching individuals
Timeline
Support Coordinator HSIII(DDD)
Department of Economic Security
01.2020 - Current
Case Manager (SMI,DDD)
Partners In Recovery
05.2019 - 10.2019
Case Manager (HIV)
SAAF
05.2019 - 05.2019
Mobile Crisis Worker (DDD,SMI)
Comm. Health Assoc.
02.2019 - 05.2019
AAS - Social Service Specializing in Adolescence
Pima College
Alabama State University
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