Rob Collins
Alexandria,IN
Summary
Seasoned Sr. Quality Engineer with proven skills in quality assurance, root cause analysis, and ISO certification. Committed to enhancing supplier management and driving problem-solving initiatives to elevate product quality.
Overview
25
25
years of professional experience
Work History
Sr. Quality Engineer
Delta Faucet Company
Indianapolis, Indiana
09.2013 - 11.2025
- Conducted audits on manufacturing processes to identify areas for improvement.
- Evaluated supplier quality performance and maintained vendor quality records.
- Reviewed and updated quality documentation to align with industry regulations.
- Facilitated team meetings to discuss quality issues and share solutions effectively.
- Evaluated customer feedback and complaints to identify areas of improvement in product quality.
- Ensured proper documentation of corrective actions taken following internal audits or customer complaints.
- Reviewed manufacturing processes, technical documents and test results for accuracy and completeness.
- Investigated customer returns and complaints utilizing problem solving techniques such as 8D or 5 Why Analysis.
- Developed and implemented quality assurance procedures to ensure regulatory compliance.
- Conducted root cause analysis on production issues related to non-conforming products.
- Collaborated with other departments such as engineering and production for process improvements.
- Monitored supplier performance by reviewing inspection reports, analyzing trends and resolving discrepancies.
- Coordinated with suppliers on corrective action plans when necessary due to non-conformance issues.
- Analyzed data from various sources, including laboratory tests and customer surveys, to measure the effectiveness of quality initiatives.
- Developed Key Performance Indicators for measuring overall performance of the Quality Assurance Department.
- Provided training and guidance to staff on quality systems, tools, methods and techniques.
- Assisted in the development of new products by ensuring that they meet all applicable industry standards.
- Performed auditing activities to verify adherence to established quality standards.
- Created comprehensive reports highlighting key findings regarding product quality levels.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Designed and executed test plans for product validation and reliability testing.
- Coordinated with cross-functional teams to enhance product quality and performance.
- Analyzed quality metrics and data to identify trends and areas for improvement.
- Supported the quality management system certification process, including ISO 9001.
- Participated in product development meetings, providing input on quality considerations.
- Conducted training sessions on quality standards and procedures for new employees and team members.
Education
Bachelor of Science -
Ball State University
Muncie, IN05-1989
Skills
- Quality assurance
- Root cause analysis
- ISO certification
- Supplier management
- Data analysis
- Audit conducting
- Team collaboration
- Effective communication
- Problem solving
- Training development
- Cross-functional teamwork
- First-article inspection
- Corrective and preventive actions
- Geometric dimensioning and tolerancing
- Failure modes and effects analysis
- Supplier quality management
- ISO 9001
- Measurement system analysis
- Quality training and coaching
- Quality documentation management
- Materials review
- Quality documentation
- SOP development
- Advanced product quality planning
- PPAP submissions
- Root-cause analysis
- Process control documentation
- Internal audit coordination
- Documentation and reporting
- Engineering support
- ISO 9000 requirements
- Quality metrics monitoring
- Risk mitigation
- Decision-making
References
References available upon request.
Timeline
Sr. Quality Engineer
Delta Faucet Company
09.2013 - 11.2025
Bachelor of Science -
Ball State University