Summary
Overview
Work History
Education
Skills
Timeline
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Robert Comdohr

Milwaukee

Summary

Dynamic Store Manager with a proven track record at Azara Smoke and Vape, excelling in customer service and inventory management. Enhanced customer satisfaction through effective training and mentoring, while reducing employee turnover by fostering a supportive environment. Skilled in cash management and team leadership, driving sales growth and operational excellence. Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Store Manager

Azara Smoke and Vape
08.2019 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Sales Associate

GameStop
03.2018 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Event Lead Organizer

Fun Events Inc.
01.2016 - 04.2017
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Negotiated venue contracts, achieving cost savings while maintaining high standards of quality and service.
  • Designed visually appealing event spaces with attention to detail, enhancing the overall atmosphere for attendees.
  • Collaborated with vendors to secure high-quality services, ensuring a memorable event experience.
  • Developed creative marketing strategies to promote events and increase attendance.
  • Adapted rapidly to unforeseen challenges or changes in plans while maintaining composure under pressure.
  • Increased brand visibility by consistently representing the organization professionally at all stages of the event process.
  • Delivered exceptional customer service pre-, during-, and post-event, addressing any concerns promptly.
  • Oversaw volunteer recruitment and training, fostering a dedicated team of event support staff.
  • Ensured compliance with health and safety regulations during events, minimizing risk to attendees.
  • Achieved smooth transitions between event segments by coordinating schedules and managing time efficiently.

Shift Manager

Arby's Restaurant
02.2014 - 06.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.

Education

GED -

MATC
Milwaukee

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Supply ordering
  • Store displays
  • Sales expertise
  • Work Planning and Prioritization
  • Bank deposit procedures
  • Performance reviews
  • Sales coaching
  • Competitor monitoring
  • Report generation

Timeline

Store Manager

Azara Smoke and Vape
08.2019 - 12.2024

Sales Associate

GameStop
03.2018 - 09.2018

Event Lead Organizer

Fun Events Inc.
01.2016 - 04.2017

Shift Manager

Arby's Restaurant
02.2014 - 06.2015

GED -

MATC

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