Robert Commings
Dublin,OH
Summary
Blah
Overview
5
5
years of professional experience
Work History
Real Time Intraday Operations
Barkbox
01.2024 - 04.2024
- Optimize workforce distribution by analyzing current and historical data and trends in realtime.
- Enhance customer satisfaction by monitoring daily CRM queues and coaching agents for improvement.
- Maintain service level agreements by evaluating performance metrics and adjusting staffing levels as necessary.
- Collaborate with management to develop plans for addressing performance gaps.
Operations - Tech and Systems
Barkbox
01.2022 - 01.2024
- Streamline workflows by introducing automation tools and software solutions across Barkbox systems and platforms.
- Implement quality control measures, ensuring accurate data collection and reporting across all Barkbox systems.
- Assist in facilitating migration to new CRM platform.
- Collaborate and assist in implementing plans to fulfill hardware and software adherence across Barkbox CX landscape.
Bark Eats - Wellness Advisor/Peer Support
Barkbox
02.2021 - 01.2022
- Provide initial point of contact for onboarding and subscription processes with new and current Bark Eats customers.
- Create comprehensive subscriptions plans/pricing for customers during the onboarding process, along with professionally recommending additional add-ons.
- Fulfilled customer requests, questions, and comments through multiple channels by effective communication between the customer and cross-functional partners.
- Manage and adapt between multiple different software platforms.
- Guide Bark Eats team members daily to improve customer relations by answering urgent questions, assisting with action items, and providing expert recommendations and analysis.
Bark Eats - Logistics Coordinator
Barkbox
09.2020 - 02.2021
- Assist in improving supply chain efficiency by optimizing shipping schedules and delivery routes.
- Conduct regular audits of warehouse operations to ensure quality standards and minimize errors.
- Track orders and notify customers of status or potential delays.
Sales Associate/Customer Service Representative
Magnetic Springs
06.2020 - 09.2020
- Increase sales revenue by building strong rapport with customers and recommending the best water products based on their needs.
- Ensure customer satisfaction and educate on current and future company practices.
- Evaluate customer requests and recommend better products based on inventory knowledge.
- Mediate between customer and logistics department regarding order status.
Membership Sales Coordinator
Wedgewood Golf & Country Club
03.2019 - 03.2020
- Assess client goals & recommend custom membership.
- Facilitate meeting between client and appropriate trainer.
- Educate and encourage clients about specialized training classes.
- Maintain training facility to comply with OSHA standards and requirements.
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH05.2013
Skills
- Interpersonal Skills
- Attention to Detail
- Adaptability and Flexibility
- Problem-solving abilities
- Relationship Building
- Analytical Thinking
- Data Collection
- Multitasking Abilities
- Task Prioritization
- Spreadsheet expertise
Timeline
Real Time Intraday Operations
Barkbox
01.2024 - 04.2024
Operations - Tech and Systems
Barkbox
01.2022 - 01.2024
Bark Eats - Wellness Advisor/Peer Support
Barkbox
02.2021 - 01.2022
Bark Eats - Logistics Coordinator
Barkbox
09.2020 - 02.2021
Sales Associate/Customer Service Representative
Magnetic Springs
06.2020 - 09.2020
Membership Sales Coordinator
Wedgewood Golf & Country Club
03.2019 - 03.2020
High School Diploma -
Hilliard Davidson High School
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