Robert Concepcion
San Jose
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
41
41
years of professional experience
Work History
Supervisor of Operations
Kett Engineering
08.2021 - 02.2024
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
CMMS Coordinator
Samsung
08.2015 - 01.2021
- Support Facilities with Employee assistance and facilitate daily communication and services
- Established and maintained strong working relationships with key stakeholders, both internally and externally to foster collaboration and information sharing about the CCMS system.
- Conducted regular audits of CCMS data, ensuring accuracy, consistency, and compliance with relevant regulations.
Realtor Sales Associate
New Home Professiona
06.2017 - 06.2020
- Greeting and qualifying buyers and assisting in their decision making process
- Demonstrating model homes including features and benefits
- Providing product and pricing
- Delivering exceptional customer service to the sales team and prospective buyers
- Opening and closing model homes.
- Provided valuable guidance on home staging techniques that resulted in higher offers from prospective buyers.
Leasing Consultant
Archstone/ Avalon / Prometheus Property Management
04.2012 - 08.2015
- Answer prospective residents' questions including pricing and maintained daily tours of apartments
- Prepare leasing agreements and maintained weekly file audits
- Collaborate with Community Manager, Assistant Community Managers and Service Team members to exchange information ensuring exceptional customer service is provided.
Home Mortgage Consultant
Bank of America
01.2006 - 01.2010
- Developed and maintained relationships with Bank Branches for mortgage origination's
- Maintained Presidents Club level funding over 25 million per year
- Sourced new clients and worked with Government agencies for 1st time home buyers
- Conceived and executed seminars and public awareness campaigns in local businesses
- Managed Mortgage Bank Branch for 2 years.
Home Mortgage Consultant
Wells Fargo Bank NA
01.2003 - 01.2006
- Developed and maintained relationships with Bank Branches for mortgage origination's
- Maintained Presidents Club level funding over 25 million per year
- Sourced new clients and worked with Government agencies for 1st time home buyers
- Conceived and executed seminars and public awareness campaigns in local businesses
- Managed Mortgage Bank Branch for 2 years.
Home Mortgage Consultant
Technology Credit Union
01.1997 - 01.2003
- Developed and maintained relationships with Bank Branches for mortgage origination's
- Maintained Presidents Club level funding over 25 million per year
- Sourced new clients and worked with Government agencies for 1st time home buyers
- Conceived and executed seminars and public awareness campaigns in local businesses
- Managed Mortgage Bank Branch for 2 years.
Guest Services Manager
Hyatt Corporation
01.1983 - 01.1997
- Provided excellent customer service garnering top five Hyatt hotels nationwide based on Gallup Services monthly customer interview calls
- Recruited, trained and managed several rooms division departments 24/7
- Maintained company staffing and budget guidelines monthly
- Personally handled Hotel VIP's and high profile clients
- Worked with local businesses, restaurants to service hotel guests and promote room sales and catering facilities
- Maintained 4 Star, 4 Diamond service standards during my 10 year management goals
- Managed Bellmen, Doormen, Valet, Concierge limousine drivers and held monthly meetings.
Education
Skills
- Staff Evaluation
- Database Maintenance
- Goal Setting
- Administrative Management
- Multitasking and Organization
- Decision-Making
Additional Information
Excellent interpersonal and communication skills at all levels; management, peers and clients., Complete, broad knowledge in hospitality and property management., Excellent customer service, good organizational, multi-tasking, and problem solving skills, Proven sales performer in retail mortgage loans and rental properties
References
References available upon request
Timeline
Supervisor of Operations
Kett Engineering
08.2021 - 02.2024
Realtor Sales Associate
New Home Professiona
06.2017 - 06.2020
CMMS Coordinator
Samsung
08.2015 - 01.2021
Leasing Consultant
Archstone/ Avalon / Prometheus Property Management
04.2012 - 08.2015
Home Mortgage Consultant
Bank of America
01.2006 - 01.2010
Home Mortgage Consultant
Wells Fargo Bank NA
01.2003 - 01.2006
Home Mortgage Consultant
Technology Credit Union
01.1997 - 01.2003
Guest Services Manager
Hyatt Corporation
01.1983 - 01.1997
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