Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert Connell

Elgin,IL

Summary

With a strong academic foundation and professional background in information technology, I bring commitment, adaptability, and a results-driven approach to every project. I am dedicated to contributing knowledge, dedication, and enthusiasm to support organizational growth while fostering innovation and achieving collective goals.

Overview

6
6
years of professional experience

Work History

IT Technician

S.S. Madre Rafols
09.2019 - 01.2021
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Structured Cabling System - SCS

Technical Support Engineer

Xcolsystems
10.2016 - 07.2019
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Configured and tested new software and hardware.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Assisted with implementation and support of network monitoring tools.
  • Implemented WAN and LAN designs and configurations.
  • Planned implementation of network enhancements and upgrades.

Installer

XcolSystems
02.2015 - 10.2016
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Education

Bachelor of Science - Software Engineering

University Rafael Belloso Chacin
Maracaibo, Venezuela
11-2017

Skills

  • Hard Skills
  • Network maintenance
  • Wireless networking
  • Network troubleshooting
  • Technical support
  • Troubleshooting and Diagnostics
  • Soft Skills

    - Team leadership
    - Effective communication
    - Decision-making
    - Conflict resolution
    - Adaptability

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

IT Technician

S.S. Madre Rafols
09.2019 - 01.2021

Technical Support Engineer

Xcolsystems
10.2016 - 07.2019

Installer

XcolSystems
02.2015 - 10.2016

Bachelor of Science - Software Engineering

University Rafael Belloso Chacin

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