Track and analyzed delinquent tenants and coordinate collection procedures for over 30 properties.
Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Complete final move-out walk-throughs with tenants to identify required repairs.
Keep accurate records of all resident and tenant correspondence.
Verify income, assets, and expenses, and complete file tracking sheet for each applicant.
Show apartments and homes to potential tenants and answered questions regarding community.
Service Coordinator
Alliance Services, TBI, Inc
02.2022 - 02.2023
Assisted several prospective families to obtain services, coordinate and monitor the provision of all services in their designated service plan
Assured families service plans, which may include Medicaid State Plan services, non-Medicaid federal, state, and locally funded services, are implemented appropriately..
Software Support Specialist
MDS Software
07.2021 - 06.2022
Installed, configured and troubleshot MDS business software and operating system
Researched and identified solutions to technical problems.
Troubleshot, analyzed, resolved, and accurately documented various technical problems and resolutions including software, hardware and company specific applications while assisting clients
Assisted with IT and security projects including new IT system implementations and system updates.
Real Estate Development Specialist
05.2019 - 04.2020
Avangard Real Estate Management and Development
Managed incoming client documentation and assisted in managing database errors where documentation was
housed
Analyzed metrics of incoming clients including client demographics, paperwork completion metrics, and quality
improvement projects using Tableau to assess which demographics require more assistance
Oversaw several construction projects and metrics of field staff data entry accuracy using Tableau.
Accounts Receivable Specialist
11.2018 - 05.2019
Sports Publications
Managed all incoming department documents, collaborated with incoming clients and managed, and oversaw a
series of publication accounts
Handled account payments and organized accounts using Microsoft Excel.
After School Program Coordinator
Family Services of Westchester
07.2015 - 08.2018
Primary responsibilities included collaborating with families, supervising after school sessions, and management
of electronic medical records and program funding
Developed activities such as emotion regulating and social skills programs for children with emotional
difficulties
Developed programs in accordance with STEM based curriculums.
New York Community Bank
06.2012 - 08.2012
Collected department database metrics use, analyzed and assessed database errors on a weekly basis, facilitated resolution assistance to employees as needed
Responsible for maintenance and review of database compliance documents for accuracy as well as obtained compliance with New York Community Bank policies and standard operating procedures.
Education
Bachelors of Arts - Philosophy
Manhattan College
Bronx, NY
05.2017
Skills
Programming: Tableau, Java
Operating Systems: Windows, MAC OS, Google Workspace
Records Management
Relationship Building and Rapport
Tenant Issue Resolution
Certification
Talend Data Analysis Certification-Coursera February 2022
STATION SUPPORT ASSOCIATE IN AMAZON CORE(Small Shipment) at IKYA HUMAN CAPITAL SOLUTION LimitedSTATION SUPPORT ASSOCIATE IN AMAZON CORE(Small Shipment) at IKYA HUMAN CAPITAL SOLUTION Limited