ROBERT CONTINO

• Offering the world’s most comprehensive portfolio of orthopedic and MedTech solutions to “Keep People Moving”
• Developing and Marketing our technical support for the support and improvement of digital products VELYS RAS / Pure Vue / Teligen
• Responsible for coaching, training, and directing the Service Operations functions for the VELYS RAS / Mitek / Power Tools portfolios
• I collaborate closely with Sales, Field Service, Supply Chain, Customer Service, and our Customer's to deliver the most value add and first-class services
• I am focused to create excellent customer experiences and lead the Product Support coverage for all our capital equipment
• Responsible for the development, executing, and the direction of all service employees by effectively communicating and executing on DePuy Synthes goals and objectives
• Responsible for developing and building the Service Operations functions for the VELYS RAS, Power Tools, & Mitek portfolios
• Partner thoroughly with Sales, Field Service, Supply Chain, Customer Service, and our customers to deliver the most value add and first-class services
• Focused to create excellent customer experiences and lead the Product Support coverage for all our capital equipment
• Developing a process for Same Day and Early AM Spare PArts delivery to meet our customers requirements.
• Develop a Spare Parts Demand Model to best support the products and our customers.
• Demonstrate strong interpersonal competence by building strong relationships and partnerships cross- functionally with all business partners while providing them the necessary support to optimize customer relations.
• Responsible for ensuring that all company quality requirements are being met including all administrative and service requirements.
• Maximized performance by building analytics reporting to monitor KPI's and daily activities while developing process improvement.
• Successfully manage and deliver on multiple projects within established timeframes.

Helping people see the world better through advanced surgical and vision care products

• HIRED TO MANAGE AND COACH A DEMANDING TERRITORY, DEVELOP HIGH PERFORMING TEAM IN SALES & SERVICE DELIVERY WITH EFFICIENCIES IN A CHALLENGING REGION
• Responsible for the supervision, development, and training of service employees by effectively communicating and executing Alcon’s goals and objectives.
• Market development for new services offerings to improve revenue stream and customer satisfaction.
• Closed new contract sales to improve the regional service revenue from $ 4M to $10M annually and make team profitable while improving customer satisfaction.
• Manage customer relations in all sales, service, and maintenance matters, ensuring customers can operate their Alcon equipment with the highest level of efficiencies.
• Display sound judgement by managing to P&L with increased revenue, controlled expenses, budgeting, and support revenue generation within the region to ensure financial targets are achieved.
• Perform all required management responsibilities including but not limited to performance management, training requirements, hiring, disciplinary actions, terminations, while implementing the company's policies.
• Responsible for employee’s satisfaction, employee development, and team success with change management and development.
• Supporting the improvement in our company CRM system (Service Max) and IT support to better assist our customers growing needs and requirements.

• Innovative provider of aesthetics and neuroscience solutions to enhance patient health and quality of life
• Specially hired by VP Sales to deploy new strategy and expand territory footprint of medical device division in challenging five-state South Central US region
• In charge of selling and supporting
• Ultherapy and Cellfina products
• Opened new experimental region and achieved 30% closure success vs
• 20% target
• Determined effective technical support for products with starting a lean six sigma project
• Market enhancement of new service offerings for aesthetics and related medical devices to improve market penetration against a competitive environment.

• Leading US provider of wide array of Regulatory and Quality consulting services
• Brought on to sell and support unique services to enhance quality assurance, regulatory affairs, and other areas for healthcare client base
• Headed start-up and ongoing expansion for this new division
• Leveraged product portfolios and proprietary consulting expertise to sell long-term partnerships to
• C-level client leadership
• Obtained Lean six sigma certification
• Market expansion new consulting services to accelerate our business and customer penetration
• Realized 105% YTD revenue performance through new account acquisition and growth
• Spearheaded rapid acquisition and integration of strategic partnership with BMW USA
• Succeeded in expanding new region and achieving 30% closure rate vs
• 20% target goal.

• RECRUITED AS BUSINESS EXPERT TO REVITALIZE KEY ACCOUNTS, DEVELOP, AND INTEGRATE NEWLY ACQUIRED SYNERGY HEALTH WHILE BUILDING HIGH PERFORMING TEAMS
• World-class provider of sterilization services and outsourcing service operations for hospital, pharma, and manufacturing clients.
• Designed a new marketing strategy for tactical improvements to combat the competitive services, improve customer relationships, and business results.
• Directed 40 direct reports and 1200 indirect reports in managing sales efforts, business marketing, product quality, and operational efficiencies for the $14M sterile processing business.
• Developed a new Marketing and Sales strategy to improve market penetration and deliver against a competitive environment.
• Partnered with C-level executives to continually enhance unit Operational Business and P&L responsibility for 9 surgical reprocessing facilities across the United States.
• Achieved 104% YTD revenue goal for $40M annual target, while improving profit margin from -30% to +4% and revenue/contract performance by 25%. in the reusable linen business.
• Dramatically enhanced efficiencies in sales and service areas to increase customer satisfaction by 40%, from 49% to 89%
• Quickly revived and enhanced service contracts with improved service delivery with twelve hospitals across the US.
• Recruitment, managed, developed, and deployed critical SPD/OR team leaders to develop and coach for business improvements within our contracted locations.
• Improved service delivery business with improved IT development and extended coverage.
• Guided Executive Team through the business improvement and successful sale of Synergy Health at profit.
• Managed major improvement process for business, quality of product, and service delivery in the reusable US based linen facilities to deliver profitable business structure while improving customer satisfaction.

Start-up commercialize of wide range of high-tech sterilization services, products, and equipment.

• SERVICE - GLOBAL: RELOCATED TO MD AND TRANSITIONED COMPANY FROM R&D TO COMMERCIALIZED COMPANY, PLAYING CRUCIAL ROLE IN OPENING UP NEW TERRITORY, ESTABLISHING SERVICE SUPPORT AND CLOSING MAJOR SALES DEALS
• Focused on quickly commercializing Sales, Technical and Customer Service areas with team of twelve professionals
• Created and updated pricing structures for capital equipment
• Assisted in the sale of the company’s first two system to two separate fortune 500 companies.
• Established and created the customer and field technical service departments
• Transferred system from R&D prototype to technical service and medical device status
• Lead in commercialization of the Noxilizer industrial sterilizer and marketed for sale
• Development of IT structure for business optimization
• Instrumental in closing the first three commercial capital equipment deals, representing $900K in revenue, with the first two systems sold to Fortune 500 company
• Earned CE Mark and ISO 13485:2008 Certification and submitted product for FDA approval

Business leader and assisted in the development of new revenue generating Technical Services/Sales Operations unit for a startup medical device company across a Global platform. Directed 100+ field service/sales team in all aspects of new business development, account expansion and client relations across North America. Also supervised 50-person customer call and technical support group, global contractors, and international sales.

• Developed the Service organization from start up to developed self-efficient revenue producing service and sales business in Global business.
• Ranked as “Senior Manager of the Year” for #1 Team Sales and Satisfaction performance for twelve years, as well as “Top Customer Satisfaction” between 1997 and 1999 and “Top Individual Performance” in 1995, 1996 & 1999.
• Delivered the first FSE sales of >$1M for a fiscal year. 1999
• Marketing creator for service offerings, agreement strategies, and improvement to existing offerings while leading the industry in customer satisfaction.
• Achieved membership to elite “Executive Ring Club” and “Glamour Trip Winner” for #1 Sales as Individual between 1995 and 1997 and Team for total of eight years during tenure.
• Earned track record of surpassing sales quota by up to 134% every year between 2001 and 2013; also reached “Best-in-Class” customer satisfaction rating of over 96% during tenure.
• Established and prepared yearly business plans that contributed to achieving over 60% higher profitability and over 15% overall business growth YOY.
• Development of new CRM system and IT structure with expansion of call center strategies from start up to current.
• Marketing creator for service offerings, agreement strategies, and improvement to existing offerings while leading the industry in customer satisfaction.