Robert Conway
Osgood,IN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Package Machine Operator
Deufol
Sunman, IN
10.2017 - 10.2018
- Set up and operate machine tools to produce precision parts and instruments.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Maintained accurate records of production data, such as output, consumption of raw materials, quality control measures and machine maintenance.
- Recruited personnel where required based on skill sets needed for specific tasks within the department.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
Service Manager
Heritage Automotive
Shelbyville, IN
01.2017 - 07.2017
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Adjusted brakes, aligned wheels and performed wheel balancing operations to restore safe driving conditions.
- Replaced worn parts such as belts, hoses, brakes, shocks and struts.
- Scheduled appointments for service and repairs.
- Inspected vehicles to determine necessary maintenance or repair needs.
- Provided cost estimates for labor and parts based on customer needs.
Service Manager
Tire Discounters
Cincinnati, OH
05.2013 - 06.2016
- Provided exceptional customer service to ensure customer satisfaction.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Educated customers about preventative maintenance programs available.
Customer Service Manager
Pep Boys Auto Parts & Service
Cincinnati, OH
07.2011 - 05.2013
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Established relationships with local businesses as part of building a larger client base.
- Coached staff members on effective communication techniques when dealing with customers.
- Monitored employee performance and provided feedback to improve productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Built talented and successful team that increased department sales.
Service Manager
National Tire and Battery
Greensburg, IN
06.2008 - 07.2011
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Evaluated customer complaints and took corrective action when necessary.
- Identified opportunities for process improvement within the service department.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Implemented new methods to increase efficiency in the service department.
Weld Machine Maintenance
Batesville Tool and Die
Batesville , IN
Weld Machine Maintenance
Batesville Tool & Die
Batesville , IN
10.2018 - 11.2019
- Read blueprints and instructions to determine job specifications such as materials, dimensions, and tolerances.
- Set up welding machines according to drawings and instructions using clamps, jigs, fixtures, and torches.
- Adjust machine settings as necessary to achieve desired results.
- Perform maintenance on welding machines including replacing worn parts or components.
- Position workpieces manually or with hoists or cranes so that pieces can be joined together properly.
- Train new employees in proper use of welding equipment.
- Troubleshoot problems with machines when needed by identifying root cause issues and making adjustments accordingly.
- Work with other team members in order to complete projects efficiently within specified timelines.
Service Manager
Big O Tires and Service
Madison, IN
10.2020 - Current
- Hired, trained, and supervised a team of automotive service technicians and service advisors.
- Maintained a clean work environment to promote safety standards.
- Provided guidance to staff members regarding operational procedures.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Identified opportunities for process improvement within the service department.
- Designed training programs for new hires based on their skill level and experience.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
Education
High School Diploma -
Greensburg Community High School
Greensburg, IN05.2002
Skills
- Team Building
- Hiring and Training
- Shift Scheduling
- Customer Service
- Service Estimates
- Listening Skills
- Workflow Management
- Dispatch
- Safety Processes
Timeline
Service Manager
Big O Tires and Service
10.2020 - Current
Weld Machine Maintenance
Batesville Tool & Die
10.2018 - 11.2019
Package Machine Operator
Deufol
10.2017 - 10.2018
Service Manager
Heritage Automotive
01.2017 - 07.2017
Service Manager
Tire Discounters
05.2013 - 06.2016
Customer Service Manager
Pep Boys Auto Parts & Service
07.2011 - 05.2013
Service Manager
National Tire and Battery
06.2008 - 07.2011
Weld Machine Maintenance
Batesville Tool and Die
High School Diploma -
Greensburg Community High School
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