Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Cook

Bradenton,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Automotive Technician

Walmart
11.2022 - Current
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Investigated customer complaints to identify cause of malfunctions.

Automotive Service Writer

Walmart
11.2022 - Current
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Answered service department phone and responded promptly to questions and messages.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Saute Chef

Mar Vista Pub
06.2022 - 12.2022
  • Complied with nutrition and sanitation regulations and safety standards by taking proper precautions to deliver high-quality food timely and simultaneously.
  • Chopped vegetables, butchered meat and made sauces to prepare food for service.
  • Followed instructions to cook menu items in cooperation with kitchen staff.
  • Cooled, stored, labeled and dated food products appropriately to maximize ingredient freshness when preparing recipes.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Monitored food quality and presentation to maintain high standards.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Developed innovative, creative menu items and recipes.

Line Cook

The Sandbar Seafood Restaurant
01.2022 - 07.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Verified proper portion sizes to consistently attain high food quality standards.

Assistant Manager

Sonic
01.2021 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Rigging Foreman

Yellowfin Custom Yacht Tenders
01.2018 - 12.2018
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Directed projects according to schedule and quality demands.
  • Sourced suppliers and purchased necessary materials for work.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.

Education

High School Diploma -

Bayshore High School
Bradenton, FL
05.2015

Skills

  • Valid Driver's License
  • Writing Work Tickets
  • Vendor Relations
  • Safety Awareness
  • Time Management
  • Hand and Power Tools
  • Customer Relations
  • Cost Control
  • Staff Supervision
  • Staff Development
  • Money Handling
  • Graphic Design
  • Cost Estimates

Timeline

Automotive Technician

Walmart
11.2022 - Current

Automotive Service Writer

Walmart
11.2022 - Current

Saute Chef

Mar Vista Pub
06.2022 - 12.2022

Line Cook

The Sandbar Seafood Restaurant
01.2022 - 07.2022

Assistant Manager

Sonic
01.2021 - 12.2021

Rigging Foreman

Yellowfin Custom Yacht Tenders
01.2018 - 12.2018

High School Diploma -

Bayshore High School

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Robert Cook