Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Robert Cook

Livingston,LA

Summary

Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field. Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments. Seeking a new fast-paced position with a growing team. Dedicated warranty processor adept at managing claims with speed and efficiency. Proficient in handling documentation, recordkeeping, and logistics. Efficient Warranty Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in claims processing, policy enforcement, and customer service management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth warranty operations and client satisfaction. Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and managing customer claims. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to provide high-quality customer service. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency. Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Skilled in handling complex insurance claims and policy processing with experience in navigating through various insurance software systems. Demonstrates strong analytical skills, adept at interpreting policies and efficiently resolving claims to the satisfaction of all parties involved. Known for maintaining high accuracy levels in document processing and data entry, contributing to streamlined operations and improved customer service outcomes. Continuously seeks ways to optimize workflows and enhance team productivity, leading to more efficient claim resolution processes. Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

16
16
years of professional experience

Work History

Warranty Administrator

Crawler Supply CoLLC
Baton Rouge, LA
02.2016 - Current
  • Analyzed customer feedback to identify potential issues with product quality.
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Managed the return of defective products from customers, ensuring timely replacement or repair.
  • Provided technical support to customers regarding product warranties and returns.
  • Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
  • Monitored warranty costs, identifying areas for cost savings opportunities.
  • Generated reports on warranty performance metrics including turnaround times and resolution rates.
  • Investigated customer complaints regarding product defects and non-compliance with warranties.
  • Assisted in creating standard operating procedures for processing warranty requests.
  • Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Collaborated with team members on special projects as needed.
  • Updated company databases with new information about warranties and returns.
  • Created detailed records of all customer interactions related to warranties and returns.
  • Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
  • Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
  • Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
  • Stayed up to date on factory announcements and recalls.
  • Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Followed up on payments for outstanding claims.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Collaborated with fellow team members to manage large volume of claims.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Signed payment approvals accepted claims.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Examined claims, records and procedures to grant approval of coverage.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Precisely calculated refunds, premiums, and adjustments.
  • Assisted new policyholders with processing claims.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Handled modification and updating of policies.
  • Examined automobile policies with third-party liability, accident benefits, and collision benefits.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Handled billing related activities focused on medical specialties.

Diesel Mechanic

Crawler Supply CoLLC
Baton Rouge, LA
02.2016 - Current
  • Maintained and repaired heavy equipment such as bulldozers, cranes, graders, excavators, and loaders.
  • Diagnosed mechanical problems using computerized or manual testing equipment.
  • Performed routine preventative maintenance on heavy equipment including oil changes, lubrication of parts, and engine tune-ups.
  • Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
  • Replaced worn out parts such as hoses, belts, bearings and seals.
  • Adjusted operational settings to ensure proper performance of the machinery.
  • Installed new equipment according to manufacturer's specifications.
  • Inspected machines for safety issues prior to operation by operators or customers.
  • Operated various types of construction equipment in order to determine necessary repairs or modifications needed.
  • Welded broken parts and structural members as required.
  • Cleaned and painted surfaces of machines in order to maintain their appearance.
  • Troubleshot electrical systems on heavy machinery.
  • Fabricated replacement parts when needed with a variety of tools.
  • Tested repaired machines for proper operation before returning them to service.
  • Investigated customer complaints regarding machine performance or malfunctions.
  • Assisted technicians with complex repair tasks when needed.
  • Reviewed technical manuals in order to remain current with changing technology.
  • Ordered necessary parts from suppliers in order to complete repairs quickly.
  • Trained personnel on the safe operation of heavy machinery.
  • Provided input into purchasing decisions for new or replacement equipment.
  • Dismantled heavy equipment to locate and accurately diagnose mechanical defects.
  • Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
  • Disassembled equipment using hand tools and hoists to begin repair work.
  • Performed preventative maintenance on wide variety of automotive, road construction and other heavy equipment.
  • Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
  • Read and interpreted technical details such as schematics, manuals and drawings.
  • Inspected cranes, bulldozers and other heavy equipment to drive proper performance.
  • Kept accurate records of all machine and equipment repair work that had been performed.
  • Adjusted, repaired and overhauled work on automotive and heavy equipment.
  • Performed gas electrical welding to repair heavy equipment in field.
  • Utilized various methods to perform routine and preventive maintenance tasks on excavators and dozers.
  • Overhauled hydraulic lifts and steered assemblies on motor graders and tractors.
  • Maintained records of time and materials used on job to foster accurate invoicing.
  • Provided on-site emergency repair services to minimize downtime during operations.
  • Trained junior mechanics on proper maintenance techniques and safety protocols.
  • Implemented preventative maintenance schedules to reduce breakdowns and extend equipment lifespan.
  • Managed tool inventory, ensuring availability of necessary equipment for all repairs.
  • Interpreted and followed technical manuals and schematics for equipment maintenance.
  • Updated maintenance records and logs to track equipment health and repair history.
  • Inspected heavy equipment for safety compliance and operational efficiency before deployment.
  • Diagnosed and repaired hydraulic systems, ensuring equipment operated at peak efficiency.
  • Collaborated with equipment operators to understand machinery issues and develop solutions.
  • Optimized fuel and energy consumption of heavy machinery through targeted maintenance interventions.
  • Conducted routine maintenance on heavy machinery, including oil changes, filter replacements, and fluid level checks.
  • Troubleshot electrical systems in construction machinery to identify faults and implement repairs.
  • Welded broken parts and fabricated new components as needed for equipment repair.
  • Performed engine rebuilds and replacements on a variety of heavy equipment.
  • Utilized diagnostic software to identify issues and adjust settings for optimal machinery performance.
  • Coordinated with vendors and manufacturers for warranty repairs and technical support.
  • Troubleshot and diagnosed issues with heavy equipment systems.
  • Completed regular installations of new equipment parts.
  • Documented repair work performed on mobile equipment via electronic and written service reports.
  • Coordinated with suppliers to order replacement parts as needed.
  • Fabricated new metal parts using drill presses and engine lathes.

Road Technician

Briggs Equipment
Baton Rouge, LA
02.2015 - 02.2017
  • Performed preventative maintenance and repairs on road vehicles, including brakes, suspensions, steering components and engines.
  • Conducted regular safety checks of all equipment used in the course of work duties.
  • Utilized welding techniques to repair damaged road surfaces.
  • Operated heavy machinery such as backhoes and bulldozers for excavation purposes.
  • Cleaned up debris left behind after completing job duties.
  • Tested mechanical components for functionality prior to reassembly.
  • Followed instructions given by supervisors during each stage of work assignments.

Salesperson

Cookies CB & Assys
Livingston , LA
02.2009 - 02.2015
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Conducted market research to identify industry trends and customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided personalized service to build relationships with customers.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Collaborated with team members to develop effective sales plans.
  • Advised customers on the latest product features and benefits.
  • Monitored inventory levels and placed orders as needed.
  • Coordinated delivery schedules with vendors for timely shipment of goods.
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

Education

High School Diploma -

Doyle High School
Livingston, La
05-2008

Skills

  • Records Management
  • Sales Support
  • Insurance knowledge
  • Compliance Monitoring
  • Appointment Scheduling
  • Claims submissions
  • Payment issuing
  • Claim processing
  • Warranty Management
  • Appointment booking
  • Paperwork coordination
  • Policy Management
  • Paperwork Processing
  • Microsoft Office
  • Recordkeeping skills
  • Records Maintenance
  • Claims Processing
  • Software Applications
  • Cost Control
  • Compliance reviews
  • Technical knowledge
  • Error reviews

Affiliations

  • Car Shows
  • Hanging Out With Family
  • Working on my Hot Rods
  • Building Vehichles
  • Camping

Timeline

Warranty Administrator

Crawler Supply CoLLC
02.2016 - Current

Diesel Mechanic

Crawler Supply CoLLC
02.2016 - Current

Road Technician

Briggs Equipment
02.2015 - 02.2017

Salesperson

Cookies CB & Assys
02.2009 - 02.2015

High School Diploma -

Doyle High School
Robert Cook