Robert Cook
Renton,WA
Summary
Senior Product Manager with 11+ years of developing soft good products from concept to market. Skilled at leading teams to deliver superior products customers want in a timely fashion to meet market needs and best competition. Specializing in telecom rate plan market products with a propensity to learn and adapt to any field.
Overview
11
11
years of professional experience
Work History
Senior Product Manager
T-Mobile
Bellevue, WA
01.2018 - 04.2023
- Strategized with marketing to develop potential solutions to business and market needs.
- Developed and delivered presentations to senior leadership pre-deployment outlining customer experience and bringing to light any impacts to the business or customers.
- Drafted product requirement documents in line with business owner vision; with the goal of always protecting the customer experience.
- Partnered cross functionally with delivery stakeholders to gate business requirements and ensure they support the initiatives overall vision and success.
- Drove discussions with the business on technical limitations to align a go forward plan.
- Examples of Products Delivered: Netflix On Us, Auto pay discount, Device pre-order at midnight, Regulatory program fee and Upgrade Support charge, and AAA On Us.
Product Manager
T-Mobile
Bellevue, WA
02.2014 - 01.2018
- Coordinated design meetings and decisions with internal departments and teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Documented user stories, specifications, and product features into a product requirement document to communicate across teams and build mandatory requirements.
- Analyzed metrics to measure, course correct, and communicate product performance to senior leadership.
- Monitored the development and testing lifecycle to ensure a timely delivery free of major defects.
Product Operations Manager
T-Mobile
Bellevue, WA
05.2012 - 02.2014
- Created product requirements that lead to the development of a tool that would provide the best coverage solution for a customers individual scenario. (US Patent 10080149)
- Managed stock burn rates for 3 separate coverage devices and worked with vendors on restock needs.
- Authored quarterly business reviews on the status and health of coverage devices and their impact on customer churn rates.
- Led initiatives to solve ongoing strategic operational challenges.
- Examples of products launched: Coverage solution tool, femto and router devices, supported 1st and 2nd generation signal booster products.
Education
Certificate - Software Product Management
University of Washington
Seattle, WA06.2014
Bachelor of Arts - Political Science And Criminology
University of New Mexico
Albuquerque, NM12.2008
Skills
- Negotiation
- Executive presentation skills
- Cross-Functional Collaboration
- Strategic Planning
- Customer Needs Assessment
- Product Team Leadership
- Product Launch Support
- Trend Analysis
- Project Management
Timeline
Senior Product Manager
T-Mobile
01.2018 - 04.2023
Product Manager
T-Mobile
02.2014 - 01.2018
Product Operations Manager
T-Mobile
05.2012 - 02.2014
Certificate - Software Product Management
University of Washington
Bachelor of Arts - Political Science And Criminology
University of New Mexico