Summary
Overview
Work History
Education
Skills
Websites
ADDITIONAL WORK EXPERIENCE
Timeline
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Robert Cooper

Beverly Hills,FL

Summary

I am a dedicated professional with a strong problem-solving aptitude and meticulous attention to detail, adept at efficiently handling customer inquiries and optimizing inventory processes. Thrives in fast-paced environments and is committed to delivering exceptional service and streamlining operational workflows.

Overview

7
7
years of professional experience

Work History

Technician

Chevrolet Motors
02.2023 - 12.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Driver

Coke-Cola
01.2018 - 02.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.

Education

Bachelor of Information Technology - Information Technology

Strayer University
07.2027

Skills

  • Client support
  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Product knowledge
  • Conflict resolution
  • Cultural awareness
  • Critical thinking
  • Customer complaint resolution
  • Customer needs assessment
  • Business growth and retention

ADDITIONAL WORK EXPERIENCE

  • Driver
  • Waste Pro | Customer Service, Sales, Local route
  • Coke Cola | Customer Service, Sales, Local route, Inventory, Payments
  • Warehouse
  • Ring Container | Inventory, Fork Lift, Shipping

Timeline

Technician

Chevrolet Motors
02.2023 - 12.2024

Driver

Coke-Cola
01.2018 - 02.2023

Bachelor of Information Technology - Information Technology

Strayer University

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