Robert Cope
Activities Director
Aberdeen,SD
Summary
I am team-driven professional successful at supervising staff members with over 20 years in management, organizing great recreational activities and building lasting relationships. Compassionate, respectful and diligent while communicating effectively with customers and staff members. Creative in developing activities and expeditions that spark interest.
Overview
10
10
years of professional experience
Work History
Life Enrichment Director
Derian Lodge Senior Living (Sinceri)
03.2022 - Current
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff, Planned trips, shopping excursions and religious worship opportunities for residents, Organized and oversaw special events such as birthday parties, tournaments and team-building activities, Provided one-on-one programs and activities for residents unable to participate in group settings.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities, Collaborated closely with residents, using effective communication to better understand favorite activities.
- Coordinated with other entertainment venues to create joint promotional events, Developed strong communication and organizational skills through working on group projects.
- Created and maintained detailed reports of daily, weekly and monthly operations, Proven ability to learn quickly and adapt to new situations.
Co-Owner
Smiles Of Joy
02.2020 - 10.2023
- Performed statistical analyses to gather data for operational and forecast team needs, Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients, Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities, Fulfilled customer shipping needs by completing all purchase orders and customer invoices, Managed purchasing, sales, marketing and customer account operations efficiently, Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success, Introduced new methods, practices, and systems to reduce turnaround time, Implemented business strategies, increasing revenue and effectively targeting new markets, Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Service
Pantoriuim Cleaners
02.2022 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Delivered prompt service to prioritize customer needs, Sought ways to improve processes and services provided, Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions, Investigated and resolved customer inquiries and complaints quickly, Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers, Trained staff on operating procedures and company services, Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Therapeutic Foster Parent
North Eastern Mental Health
02.2014 - 10.2018
- Did all the things a parent would do by treating them as if they were my own kids.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted children through recovery from difficult home or school situations.
- Offered extensive care to troubled older children without likelihood of adoption.
Education
High School Diploma -
El Dorado High School
Placerville, CA06.1994
Skills
- Customer Relationship Management, Account Management, Senior Leadership Support, Clerical Support, Records Management, Coaching and Mentoring, Client Support, Staff Support,
- Monthly Event Calendars, Resident Socialization Activities, Public Relations, Event Planning and Assistance, Advertising Activities
- Teamwork Skills, Constructive Feedback, Emotional Support, Training and Onboarding, Customer Relations, Retail Sales Customer Service, Active Listening, Social Skills, Customer Service, Issue Resolution,
- Recruiting and Hiring
- Sales Expertise
- Microsoft Word
- Order Fulfillment
- Stocking and Replenishing
- Staff Training
- Microsoft Excel
- Business Development Understanding
- Credit Card Payment Processing
- Fleet Dispatching
- Microsoft PowerPoint
- Report Transcription
- Freight Operations
- Lead Generation
- Delivery Scheduling
Accomplishments
- Management positions for over 25 plus years, Supervised team of 56 staff members at one facility.
- Several awards for Best Customer Care Associate.
- Collaborated with team of 22 in the development of a spread sheet to increase quality control.
- Increased Inventory accuracy by 28% by developing a spreadsheet that best fit that company
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Life Enrichment Director
Derian Lodge Senior Living (Sinceri)
03.2022 - Current
Customer Service
Pantoriuim Cleaners
02.2022 - 11.2022
Co-Owner
Smiles Of Joy
02.2020 - 10.2023
Therapeutic Foster Parent
North Eastern Mental Health
02.2014 - 10.2018
High School Diploma -
El Dorado High School
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