Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robert Copeland

Cullman, AL 35057-3309

Summary

Dynamic Sr Service Activation Technician at WindStream Technologies with a proven track record in troubleshooting and complex repairs. Leveraged strong attention to detail and customer service skills to enhance system performance and reduce downtimes. Successfully trained new technicians, fostering a culture of continuous improvement and collaboration within the team.

Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Sr Service Activation Technician

WindStream Technologies
09.2006 - 08.2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Liaised with internal departments to optimize productivity and efficiency.

Operations NCOIC

US Air Force Base
08.1982 - 09.2004
  • Oversaw equipment maintenance schedules, maximizing operational readiness while minimizing downtime.
  • Streamlined operations processes by identifying inefficiencies and implementing strategic solutions.
  • Implemented inventory control measures, reducing waste and promoting cost-effective resource management.
  • Coordinated training programs for staff development, resulting in improved productivity and team morale.
  • Facilitated change management initiatives by leading teams through transitions smoothly and maintaining focus on goals despite challenges encountered along the way.
  • Managed budgetary constraints effectively, balancing fiscal responsibility with mission requirements to achieve optimal results.
  • Evaluated team performance metrics regularly, identifying areas for growth and providing constructive feedback to drive success.
  • Conducted thorough analyses of complex situations to provide informed recommendations for decision-making purposes.
  • Provided expert advice on operations matters based on experience gained from various roles held within military organizations.
  • Guided personnel through professional development opportunities by mentoring them during their career progression journey.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Trained and mentored personnel in combat operations and tactics.
  • Coordinated activities of subordinate personnel to support mission success.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Created contingency plans to address unexpected tactical scenarios.

Education

Associate of Science - Communications

Community College of The Air Force
Montgomery, AL

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Documentation and reporting
  • Work Planning and Prioritization
  • Customer interaction
  • Workload management
  • Routine Inspections
  • Equipment Repair
  • Deadline oriented
  • OSHA compliance
  • Safety Equipment
  • Tech-Savvy
  • Performance improvement
  • Information tracking
  • System installation
  • Complex Repairs
  • Project management
  • System Tests
  • Loading and unloading
  • Verbal and written communication
  • Software installation
  • File and record maintenance
  • System upgrades

Accomplishments

  • Led a team of operators to set the average fastest operation time and quality yield from start to finish.
  • Decreased training hours of new technicians by developing comprehensive task directed training increasing work productivity and technician availability

Certification

  • Certified telephone switch technician
  • Certified Safety Supervisor
  • Certified Air Force Publications and files Manager

Timeline

Sr Service Activation Technician

WindStream Technologies
09.2006 - 08.2024

Operations NCOIC

US Air Force Base
08.1982 - 09.2004

Associate of Science - Communications

Community College of The Air Force

Similar Profiles

CREATE PROFILE
Robert Copeland