Summary
Overview
Work History
Education
Skills
References
Timeline
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Robert Copeland

Brooklyn Park,US

Summary

Dynamic Business Sales Consultant with 30 years of customer service experience.. Proven track record in client acquisition and consultative selling, enhancing customer satisfaction through effective communication and data analysis. Skilled in utilizing business intelligence tools to drive sales growth and foster long-term client relationships.

Overview

30
30
years of professional experience

Work History

Business Sales Consultant

Williams-Sonoma, Inc.
San Francisco, CA
10.2024 - Current
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Consulted clients on home furnishing solutions and product selections.
  • Managed customer inquiries to provide timely support and assistance.
  • Utilized CCUI software to track interactions and maintain client relationships.
  • Responded promptly to customer inquiries regarding product availability or pricing information.
  • Provided technical support to customers when needed.
  • Collaborated with cross-functional teams across departments to deliver successful projects.
  • Created detailed reports summarizing findings from sales activities.
  • Managed customer inquiries and resolved issues to enhance client satisfaction.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Resolved customer complaints promptly while maintaining a positive relationship with clientele.

PROPERTY MANAGER

OsmilimitedLLC.
Brooklyn Park, MINNESOTA
08.2016 - Current
  • Coordinated tenant move-in and out process and orientated new tenants to property.
  • Prepared and presented detailed status reports of properties to owners.
  • Implemented marketing strategy to meet predetermined vacancy standards.
  • Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control.
  • Implemented proactive strategies for property maintenance, repairs, and improvements.
  • Planned, scheduled, and coordinated general maintenance and major repair projects.
  • Advised owners regarding investment opportunities in the real estate market.
  • Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
  • Kept updated records of property vacancies and lease renewals to proactively fill open units.
  • Analyzed information on property values, taxes, zoning, population growth and traffic volume and patterns to determine if properties should be acquired.
  • Managed daily administrative tasks, including tenant relations and rent collections.
  • Oversaw and maintained accurate records of all tenant occupancy.

ORDER PICKER

Merchandising Coca Cola
06.2015 - 09.2017
  • Assembled customer orders from stock and placed orders on pallets or shelves.
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks.
  • Took inventory of merchandise to identify items needing reordering or replenishment.
  • Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Picked customer orders, reviewing for correct number and type of product to eliminate errors.
  • Checked inventory records to determine availability of requested merchandise.
  • Itemized and total customer merchandise selection at checkout counter, using cash register, and accepted cash and charge card for purchases.
  • Strong problem solving abilities with a focus on continuous improvement initiatives.
  • Used computer to enter data and check on product status.

SALES MERCHANDISER

Merchandising Coca Cola
, US
06.2014 - 09.2016
  • Merchandising Coca Cola products on designated routes, Building sales, and seasonal displays.
  • Consulted with store and merchandise managers about budgets and goods to be purchased.
  • Trained and supervises sales and clerical staff.
  • Collaborated with store managers to ensure compliance with corporate guidelines.
  • Conducted market research to identify new products for potential sales opportunities.
  • Developed strong customer relationships to ensure repeat business.
  • Developed and drove merchandise assortments, aligning to overall department strategy.
  • Maintained product rotation by checking expiry dates or damage.
  • Successfully managed multiple tasks simultaneously while meeting tight deadlines.
  • Ensured smooth delivery of goods from suppliers according to agreed timelines.
  • Liaised between external stakeholders such as buyers and suppliers on behalf of the company.
  • Managed inventory levels by implementing stock control procedures.
  • Implemented store layout changes, including the addition of new fixtures.
  • Developed visual merchandising strategies to optimize product displays and increase sales.

OWNER/MANAGER

C&C Janitorial
, US
05.1998 - 09.2012
  • Business Services - Other Management, Quality Control, Sales, Carpet Cleaning, Tile Cleaning, Management, Quality Control,Floor & Wall Associate
  • Negotiated contracts with suppliers to reduce costs while increasing quality standards.
  • Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures.
  • Maintained a high standard of customer service through quality assurance checks.
  • Developed strong relationships with vendors to secure favorable pricing agreements.
  • Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.
  • Scheduled deliveries with service vendors or product suppliers.
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

FLOOR & WALL ASSOCIATE

HOME DEPOT
Pontiac, MI
06.1997 - 06.2000
  • Business Services - Other Tile measure and cutting
  • Carpet measure and cutting, Install scheduling, hi-lo driver.
  • Maintained professional, positive attitude, contributing to productive work environment.
  • Maintained up-to-date knowledge of organizational policies, procedures, and regulations.
  • Answered phone calls from potential customers to direct to appropriate products or departments.
  • Assisted with inventory management by processing deliveries, conducting stock checks, and maintaining accurate stock levels.
  • Trained new employees on basic customer service techniques and procedures.
  • Approached customers and initiated conversations to determine needs and preferences.

SHIPPING AND RECEIVING CLERK

Unique Fabricating
Auburn Hills, MI
02.1995 - 06.1997
  • Business Services - Other
  • Performed regular cycle counts to ensure inventory accuracy.
  • Developed comprehensive knowledge of company's inventory control policies and procedures.
  • Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy.
  • Assessed incoming packages for damage, accuracy, and completeness.
  • Verified packing slips and shipping labels were accurate and complete.
  • Updated and maintained accurate inventory records.
  • Managed the efficient loading and unloading of goods from vehicles using pallet jacks or forklifts.
  • Inspected incoming shipments for accuracy against purchase orders.
  • Packed, sealed, and labeled customer orders to prepare for shipping.
  • Answered customer questions regarding status or feasibility of job requests.
  • Followed internal procedures for tracking and recording shipments.
  • Inspected outgoing orders for correct item quantities and quality assurance.
  • Contacted carrier representatives to make arrangements for shipping and delivery of materials.
  • Maintained accurate records of all shipments, returns, and damages.
  • Implemented effective strategies for reducing shipping costs by negotiating rates with carriers.
  • Monitored warehouse activities to ensure proper storage conditions were maintained.
  • Requisitioned and stored shipping materials and supplies to maintain inventory.

Education

HIGH SCHOOL DIPLOMA -

Redford High School
Detroit, Michigan

Skills

  • Customer service (30years)
  • Communication skills
  • Exceptional oral and written communication skills
  • Sales Rep (30 years)
  • Sales
  • Customer relationship management
  • Technical support
  • Data analysis
  • Product knowledge
  • Customer service
  • Problem solving
  • Effective communication
  • Client acquisition
  • Full-cycle sales process
  • Self motivation
  • Teamwork
  • Decision-making
  • Documentation
  • Professional demeanor
  • Customer satisfaction tracking
  • Consultative selling
  • Account management
  • Business intelligence tools
  • Multitasking Abilities

References

References available upon request

Timeline

Business Sales Consultant

Williams-Sonoma, Inc.
10.2024 - Current

PROPERTY MANAGER

OsmilimitedLLC.
08.2016 - Current

ORDER PICKER

Merchandising Coca Cola
06.2015 - 09.2017

SALES MERCHANDISER

Merchandising Coca Cola
06.2014 - 09.2016

OWNER/MANAGER

C&C Janitorial
05.1998 - 09.2012

FLOOR & WALL ASSOCIATE

HOME DEPOT
06.1997 - 06.2000

SHIPPING AND RECEIVING CLERK

Unique Fabricating
02.1995 - 06.1997

HIGH SCHOOL DIPLOMA -

Redford High School

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