ROBERT CORNELL
OPERATIONS MANAGER
Stratford,CT
Summary
A seasoned Operations Manager with a proven track record at BLOCK BY BLOCK, I excel in team leadership and inventory control. Leveraging strong client relationships and decision-making abilities, I've significantly enhanced customer satisfaction and streamlined supply chain operations. My background also includes a robust security role at BRIDGEPORT HOSPITAL, ensuring safety and compliance.
Overview
12
12
years of professional experience
Work History
Operations Manager
BLOCK BY BLOCK
03.2017 - 01.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Guard
BRIDGEPORT HOSPITAL
09.2012 - 07.2015
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Assisted visitors with directions and information, promoting welcoming environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
LIBERAL ARTS
LYNDONVILLE
LYNDONVILLE VT03-1975
High School Diploma -
STRATFORD HIGH
STRATFORD CT06-1972
Skills
- Team leadership
- Customer service
- Decision-making
- Client relationships
- Inventory control
- Forecasting and scheduling
Timeline
Operations Manager
BLOCK BY BLOCK
03.2017 - 01.2025
Guard
BRIDGEPORT HOSPITAL
09.2012 - 07.2015
LIBERAL ARTS
LYNDONVILLE
High School Diploma -
STRATFORD HIGH
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